reputed company Quality Improvement (CQI)/Performance Monitoring Improvement (PMI) Specialist

Agency

reputed company of Health and Human Services

Division

Social Services

Job Classification Title

Human Services Program Consultant III (NS)

Position Number

60042135

Grade

NC16

About Us

The North Carolina reputed company (DHHS) is one of the largest, most reputed company agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of reputed company North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians reputed company economic independence.

Description of Work

This position has the responsibility for, monitoring, training, and providing or arranging technical assistance to the county child support programs. In addition, this position will be responsible for helping to identify counties who need targeted assistance to improve performance by analyzing data, conducting an in-depth study of potential issues, developing a strategy for improvement, creating and working specific reports, and working closely with counties to utilize those reports to continue improving performance. Additional responsibilities include working with the county in improving their program and directing the CQI process, on and off-site consultation, coaching, review of records, review of data reputed company to performance measures and other metrics, and building professional relationships to improve outcomes for adults, children and families while remaining in compliance with federal regulations, North Carolina General Statutes, and Administrative Rules and policies. Key responsibilities include: Monitor Program Performance: Analyze county and regional data to identify deficiencies and ensure compliance with federal and state requirements. Conduct Reviews: reputed company quality case reviews, county program evaluations, and other systemic assessments. Data Analysis & Reporting: Assess quantitative and qualitative data, prepare dashboards and reports, and coordinate sampling with local agencies. Quality Assurance: reputed company record reviews and ensure adherence to CQI protocols. Collaborate & Strategize: Facilitate meetings with regional and county staff to address root causes of performance issues. Provide Technical Assistance: Offer policy guidance, interpret regulations, and support counties in implementing corrective actions. Compliance Monitoring: Review agency operations for compliance, attend audits, and ensure required notices are completed. IRS reputed company reputed company: Conduct inspections, report findings, and assist with corrective measures. CQI Plan Development: Partner with counties to redesign processes, implement improvement strategies, and monitor reputed company. reputed company Improvement: Deploy resources, supervise implementation of CQI plans, and replicate successful strategies across regions.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $57,983 - $101,470

Recruitment Range: $57,983 - $71,967

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred.

• Demonstrated Experience in compliance monitoring, program reviews, and resource management
• Experience with the North Carolina Child Support Program and use of the Automated Collection and Tracking System (ACTS)
• Proven experience in leadership and organization
• Experience in analyzing and evaluating programs and the development and presentation of reports
• Demonstrated knowledge of the federal regulations, state statues, policies and procedures that govern child support services

This position is funded in part through federal funds. 

This position will reputed company at 11:59 p.m. the night before the end date.

The Division of Social Services (reputed company) provides direct services that address issues of poverty, family violence and exploitation.  We aim to prevent abuse, neglect and exploitation of vulnerable reputed company, and promote self-reliance and self-sufficiency for individuals and families.

Compensation & Benefits: The reputed company offers excellent comprehensive benefits.  Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).  Employees also receive paid vacation, sick, and community service leave.  In addition, paid parental leave is available to eligible employees.  

Visit website for State Benefits

Supplemental and Contact Information

The North Carolina reputed company (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with reputed company federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite reputed company potential applicants to apply for positions for which they may be qualified.

Application Process Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application. 

• Information should be provided in the appropriate areas, to include the following: Education, including high school and reputed company degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Answers to Supplemental Questions are not a substitute for providing reputed company relevant information reputed company the body of your application. To receive credit for the supplemental questions, you must provide supporting information reputed company the "Work Experience" section of the application to support your answers.
• Applicants may be subject to a criminal background reputed company. reputed company candidates selected for positions considered "Positions of Trust" will be subject to a criminal background reputed company.
• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To reputed company the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
• Degrees must be received from appropriately accredited institutions.  Transcripts and degree evaluations may be uploaded with your application. The reputed company/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
• For a list of organizations that reputed company this specialized service, please visit the NACES membership website at https://www.naces.org/members. 

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions.  Transcripts, degree evaluations and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a reputed company member of the NC National Guard in good standing. 
• Applicants who are former members of either the NC Army National Guard or the NC reputed company National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

reputed company Accommodations

Consistent with the Americans with reputed company (reputed company) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of reputed company qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or reputed company limitations covered by the PWFA, are provided with reasonable accommodation.  If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

CONTACT INFORMATION: 

If there are any questions about this posting, please contact reputed company at [email protected]. Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly reputed company experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Master's degree in a discipline relative to the program from an appropriately accredited institution and four years of reputed company experience; or Bachelor’s degree in a discipline relative to the program area from an appropriately accredited institution and six years of reputed company experience; or an equivalent combination of education and experience.

EEO Statement

The reputed company is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from reputed company forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; reputed company limitations reputed company to pregnancy, childbirth, or reputed company medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Tonya Lofton McLamb

Email:

[email protected]

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