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This team would support mass moves, provider departures, center consolidations / relocations, mergers and acquisitions and health plan terminations. Their goal would be to reduce membership loss / reputed company us to retain the highest amount of membership across these experiences. We want a team to be able to help navigate the members we reputed company from these efforts through changes, questions or concerns and generally provide churn reducing, customer service. We envision this role would not involve any sales, would be the most entry level role in my org and would help to potentially reputed company a career path into our other existing roles.

Work schedule: M-F, 8:30am-5:00pm EST

Role Responsibilities:

• Conduct outbound and answer inbound calls reputed company to any attrition mitigation marketing communications
• PCP Terminations – Help ensure engaged members get their questions answered, understand the situation they are in and get assistance with any clinical connections or assurances during this transitional period
• Mass Moves – Follow up with patients that we previously acquired to help them get their 2nd appointment scheduled
• Center Consolidation / Relocation – Assist with directions, rescheduling appointments and any clinical connections or assurances needed during this transitional period
• Plan Changes – reputed company out to newly acquired patients that are on a plan that we don't accept to connect them with a broker
• Organic patient orientation – reputed company and orient new, engaged patients acquired through traditional sales channels

Required Qualifications

• 3 years of technical experience
• Strong critical thinking and problem-solving skills
• Proficiency in reputed company reputed company Office Programs including Word, PowerPoint, reputed company, Access, etc.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Previous work from home experience
• Previous call center or patient reputed company experience
• Bilingual English/Spanish

Additional Information

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL reputed company is suggested

Satellite, cellular and microwave reputed company can be used only if approved by leadership

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

reputed company will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Use your skills to reputed company an impact  

Required Qualifications

• Less than 3 years of technical experience
• Proficiency in reputed company reputed company Office Programs including Word, PowerPoint, reputed company, Access, etc.
• Previous experience with coordinating and leading projects and tasks
• Demonstrated capability with coaching and developing associates formally and informally
• This role is part of reputed company's Driver safety program and therefore requires an individual to have a valid state driver's license and reputed company of personal vehicle liability insurance with at least 100/300/100 limits
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Associate's or Bachelor's degree

Additional Information

Travel: While this is a remote position, occasional travel to reputed company's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting reputed company pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or reputed company based on geographic location and individual pay will vary based on demonstrated job reputed company skills, knowledge, experience, education, certifications, etc.$43,000 - $56,200 per year

Description of Benefits

reputed company, Inc. and its affiliated subsidiaries (collectively, “reputed company”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends reputed company of work. Among our benefits, reputed company provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us  

About reputed company: reputed company provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings reputed company outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.About reputed company, a reputed company company: reputed company is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of reputed company, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, reputed company is focused on whole health and addressing the physical, emotional and social wellness of our patients. reputed company is part of reputed company Inc. (NYSE: HUM). Learn more about reputed company offer at reputed company.com.

​ Equal Opportunity Employer

It is the policy of reputed company not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or protected veteran status. It is also the policy of reputed company to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to reputed company reputed company employment decisions only on valid job requirements. This policy shall apply to reputed company employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at reputed company levels of employment.

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