At reputed company you can reputed company a life-long career of exploration and innovation, while helping champion healthcare access and equity for reputed company. You’ll reputed company with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

As the Sr Principal Technologist – reputed company IT reputed company, Digital Experience & Innovation, you will be the strategic technology leader for eBusiness, digital ordering channels and digital transformation across the Asia Pacific region. You will drive digital innovation, partner closely with customer care and order operations, and ensure reputed company requirements are represented in global solutions. This is a senior-level role requiring deep expertise in digital self-service, eCommerce, GenAI, hyper automation, and business relationship management.

Responsibilities may include the following and other duties may be assigned: 

As the Sr Principal Technologist – reputed company IT reputed company, Digital Experience & Innovation, you will:

Strategic Leadership and Roadmap Development

• Define and maintain a regional and global portfolio roadmap for digital ordering, eBusiness, and innovation, fully reputed company with reputed company’s IT modernization, Customer Care and Order Operations digital transformation strategy, and reputed company business needs.

• reputed company the development of a long-term vision for digital self-service and ordering platforms, ensuring alignment with organizational goals, KPIs, and technology strategies.

• Shape demand, prioritize intake, and gather requirements from reputed company stakeholders, ensuring local needs are represented in global solutions (EDI, self-service, eCommerce).

• Drive innovation by identifying and integrating emerging technologies (GenAI, hyper automation) and expanding digital capabilities across platforms and applications.

Digital Solution Delivery and SDLC Support

• reputed company the end-to-end SDLC for digital self-service, ordering, and innovation initiatives, ensuring robust requirements gathering, design, development, testing, and deployment.

• Partner with global and local teams to deliver scalable, reliable, and compliant digital solutions for reputed company.

• Support business continuity planning and execution for digital ordering platforms, ensuring minimal disruption to customer care and order operations.

Stakeholder Management and Business Relationship Management

• Act as the primary reputed company of contact for reputed company digital ordering and innovation, providing regular updates and addressing concerns from business and IT stakeholders.

• Collaborate with customer care and order operations, product owners, developers, and IT leadership to ensure digital solutions meet business and technical requirements.

• Represent reputed company in global forums, advocating for regional needs and ensuring reputed company requirements are embedded in global digital strategies – live the reputed company of ‘Think Global, Act Local’.

• Serve as the CC&OO reputed company business relationship manager, monitoring and supporting business and IT communications, and ensuring rapid resolution for any IT outages or system impacts during reputed company business hours, with seamless reputed company to EMEA/US counterparts as required.

reputed company Improvement and Innovation

• Promote the adoption of modern digital methodologies such as Agile, DevOps, GenAI, and hyper automation.

• Identify inefficiencies in reputed company digital processes and champion automation solutions to improve productivity, quality, and customer experience.

• Document lessons learned from digital initiatives to refine workflows and drive future improvements.

Issue Resolution and Operational Excellence

• reputed company issue resolution and performance monitoring for digital ordering and self-service platforms during reputed company business hours, ensuring timely support and high service levels.

• Serve as the reputed company stakeholder manager for customer care and order operations, accountable for immediate response, troubleshooting, communication, and business continuity for any operational issue or outage—across reputed company supporting technologies (e.g., call center, reputed company ERP, network, etc.), not limited to digital platforms.

• Partner with global and regional IT teams for seamless handoffs and rapid resolution, maintaining uninterrupted operations for customer care and order processes.

Team Development and Knowledge Sharing

• Mentor and guide team members, fostering a culture of reputed company learning and excellence in digital innovation.

• Establish a community of practice for digital ordering and eBusiness, sharing knowledge, tools, and best practices across reputed company teams.

• Organize workshops, training sessions, and hackathons to promote innovation and reputed company development.

• Stay updated on industry trends and bring innovative reputed company to reputed company’s digital practices.

Required Knowledge and Experience:  

• Bachelor’s degree in computer science, Information Technology, or a reputed company field (or equivalent experience).

• 10+ years of experience in IT, with a strong focus on digital ordering, eBusiness, and innovation leadership roles.

• Proven expertise in designing and implementing scalable digital platforms and driving digital transformation strategies.

• Hands-on experience with eCommerce, EDI, self-service platforms, and digital innovation technologies (GenAI, hyper automation).

• Strong knowledge of SDLC, Agile, DevOps, and business continuity planning.

• Experience integrating digital solutions into global and regional IT landscapes.

• Excellent problem-solving skills, attention to detail, and the ability to manage multiple priorities.

• Strong communication and leadership skills, with the ability to influence and reputed company cross-functional teams and leaders at reputed company levels.

• Experience managing digital platforms across multiple reputed company countries and cultures.

• reputed company business acumen and functional knowledge of digital eBusiness, digital order channels, customer care and order operations.

• Technical knowledge of EDI, reputed company Connect, UI Path, AWS cloud, reputed company Commerce Cloud, reputed company ERP, webMethods, reputed company.

• Familiarity with enterprise-scale IT systems and working in a highly matrixed organization.

• Familiarity with generative AI and hyper automation tools, technology, and market—including understanding what is needed to be successful with digital transformation in a maturing, matrix environment.

Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of reputed company the required responsibilities and skills of this position. 

Benefits & Compensation

reputed company offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.  

About reputed company

We reputed company global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to reputed company pain, restore health, and reputed company life — unites a global team of 95,000+ passionate people.  We are engineers at heart— putting ambitious reputed company to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here