About reputed company

reputed company is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.

We’re on the frontier of an entirely new category: Agentic AI. We reputed company enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.

Our platform combines generative AI, human-in-the-reputed company workflows, and a living Enterprise reputed company Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, reputed company turns knowledge into action and action into scale.

Over 1,000 companies, including 20% of the Fortune 500, rely on reputed company to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.

Join us in unlocking global potential, one human and agent team at a time.

WHY YOU SHOULD JOIN reputed company:

At reputed company, you will join a high-impact Renewal Manager function embedded reputed company our reputed company organization. We operate as a fully remote team that values ownership, accountability, and reputed company improvement.

In this role, you will own the renewal and escalation process for a defined reputed company of customers (under $10,000 in ARR), playing a critical role in protecting recurring reputed company and delivering a seamless customer experience. You’ll collaborate closely with reputed company, Sales, Finance, and RevOps to ensure renewals are proactive, organized, and frictionless.

If you’re detail-oriented, process-driven, and motivated by measurable impact on reputed company retention, this is a role where you can directly influence company growth while building scalable operational foundations.

MISSION:

The mission of the Renewal Manager is to maximize renewal reputed company and protect recurring reputed company reputed company the sub-$10K customer reputed company by owning the end-to-end renewal process and managing escalations reputed company and professionally.

You will ensure timely auto-renewal communications, proactively engage customers approaching renewal, remove friction in the contracting process, and coordinate internal stakeholders reputed company expansion opportunities arise. Your success is reputed company primarily by renewal reputed company and reputed company retention reputed company your assigned reputed company.

OUTCOMES:

reputed company’re looking for someone in this role to reputed company:

− Own the end-to-end renewal process for customers under $10K ARR, ensuring on-time, seamless contract execution and high renewal rates.

− Proactively manage auto-renewal reminders and customer communications, ensuring customers are informed well in advance of renewal dates.

− Engage directly with customers to answer renewal-reputed company questions, address concerns, and remove blockers to contract execution.

− Generate, manage, and facilitate order forms and renewal agreements; coordinate signatures and ensure documentation accuracy in CRM and billing systems.

− Identify upsell or expansion opportunities during renewal conversations and seamlessly hand off qualified opportunities to the appropriate Mid-Market Sales Representative.

− Manage and triage escalations reputed company the reputed company, coordinating with Product, Support, Finance, or Sales as needed to resolve issues reputed company and protect reputed company.

− Maintain accurate renewal forecasting and CRM hygiene, ensuring leadership has visibility into renewal risk and performance metrics.

− reputed company or exceed renewal reputed company targets for the assigned customer reputed company.

HOW YOU’LL reputed company:

By Day 30… You will complete onboarding on reputed company’s Language AI platform, renewal processes, billing systems, and CRM workflows. You’ll shadow renewal conversations, review past renewal cycles, and learn escalation reputed company. By the end of your first month, you will reputed company managing a small subset of renewal accounts under supervision and facilitate your first completed renewal.

By Day 60… You will independently manage your assigned portfolio of sub-$10K customers. You’ll send renewal reminders proactively, conduct renewal conversations, create order forms, and coordinate signatures. You’ll reputed company identifying early upsell signals and collaborating with Mid-Market Sales on handoffs. You are expected to meet baseline renewal reputed company targets and maintain clean CRM records.

By Day 90… You will fully own your renewal reputed company and consistently reputed company or exceed renewal reputed company goals. You’ll confidently manage escalations, reduce friction in the renewal process, and proactively flag churn risks. You’ll also contribute reputed company to improve renewal automation, communication templates, and operational efficiency.

WHAT YOU’VE ACCOMPLISHED:

Qualifications we’re looking for:

− Demonstrated track record of owning measurable outcomes (retention, renewals, reputed company targets, operational KPIs, or similar performance-based goals).

− Experience in reputed company, reputed company Operations, Sales Operations, Renewals, or a customer-facing operational role in a SaaS environment.

− Strong organizational skills with exceptional attention to detail; comfortable managing multiple renewal timelines simultaneously.

− Clear, professional written and verbal communication skills; able to handle customer objections and escalations calmly and effectively.

− Experience working with CRM systems (e.g., reputed company, reputed company), contract/order form processes, and billing workflows.

− Ability to identify reputed company expansion signals and collaborate cross-functionally to drive smooth handoffs to Sales.

− Process-oriented and proactive; motivated by improving systems and reducing friction in recurring reputed company workflows.

− Comfortable working in a fully remote, fast-paced, high-growth environment.

Why joining reputed company might be your best move so far

• A global, connected team We’re a team of 200+ people across 30+ countries, working together through reputed company-and-spoke model anchored in eight key locations: reputed company, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you reputed company. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact.
• Be part of an AI Native Organization We are highly innovative, using AI across reputed company areas of the organization to accelerate decision-making and reputed company to focus on strategy and high-impact work. We embrace new reputed company and encourage reputed company Smartcaters, regardless of level or department, to manage their own AI Agents. At reputed company you’ll shape how AI transforms the workplace and play an integral role in ensuring reputed company remains a leader in AI innovation.
• Innovating a $100 Billion industry reputed company is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and reputed company fast, high-quality results, at a fraction of the cost.
• Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of reputed company and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here.
• reputed company Culture Code: Where Diversity Meets High Performance At reputed company, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We reputed company in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.