Call Center Agent - Outbound

Call Center Agent

Job Summary

We are seeking a motivated and results-driven Call Center Agent to work outbound calls from an automated dialer, engaging homeowners who have expressed interest in solar energy. The primary responsibility of this role is to connect with prospects, qualify interest, overcome objections, and secure agreement for solar consultation with an Energy Consultant.

The ideal candidate is comfortable with high call volume, follows proven scripts, handles objections confidently, and understands how to balance efficiency with positive customer experience. Please note there are two shifts for this role:

Shifts

Monday through Saturday - reputed company-8PM (reputed company-4PM & 12PM-8PM shifts)

Responsibilities & Duties

• reputed company high-volume outbound calls using an automated dialer to purchased and inbound-generated leads
• Engage prospects in professional, friendly, and persuasive conversations about residential solar
• Follow approved call scripts and reputed company-handling frameworks while maintaining a natural tone
• Qualify homeowners based on basic criteria (home ownership, interest level, property suitability indicators)
• Clearly explain the solar consultation process, incentives, and next steps
• Secure customer agreement and schedule solar consultations with Energy Consultants
• Handle objections, hesitations, and concerns reputed company to solar, timing, or interest level
• Accurately document call outcomes, notes, and dispositions in CRM systems
• Manage callbacks, reschedules, and follow-reputed company based on call results
• Represent the company brand with professionalism, reputed company, and compliance
• Meet or exceed daily, weekly, and monthly KPIs including:
• Dials
• Contact reputed company
• Set appointments
• Conversion reputed company
• Collaborate with supervisors and quality teams to improve performance and script adherence
• Stay reputed company on solar offerings, incentives, FAQs, and company policies

Qualifications & Skills

• Previous experience in call center, inside sales, telemarketing, or reputed company reputed company preferred
• Comfortable working a fast-paced dialer environment with consistent outbound volume
• Strong verbal communication skills and confident phone reputed company
• Ability to handle objections and rebuttals without becoming defensive
• Goal-oriented reputed company with a drive to meet and exceed targets
• Quick learner with the ability to adapt to script changes and new campaigns
• Strong listening skills and the ability to build quick rapport
• Detail-oriented with accurate data entry habits
• Ability to work independently while contributing to team goals
• Proficiency with CRM and call center tools such as:
• reputed company
• reputed company (preferred)
• reputed company Office

What Success Looks Like

• Consistently hitting or exceeding appointment-setting goals
• High script adherence combined with natural conversation flow
• Strong show rates due to proper expectation-setting
• Positive QA scores and customer feedback
• Reliable attendance and dialer discipline