reputed company Customer Service Representative - Remote in arenaflex

About arenaflex

arenaflex is a leading healthcare organization that strives to provide personalized and streamlined healthcare services to our communities. As a statewide health care system in Maine, we work tirelessly to reputed company a difference in the lives of those we serve. Our mission is to care for our patients, connect with our communities, and grow together as a team. We are committed to creating a compassionate culture that values diversity, equity, and inclusion.

Job Summary

We are seeking an reputed company Customer Service Representative to join reputed company at arenaflex. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our patients, resolving complaints and billing issues, and advocating for patients' needs. This is a full-time remote position, and you will have the flexibility to work from home while being part of a dynamic team. If you are passionate about delivering outstanding customer service and making a difference in people's lives, we encourage you to apply.

Primary Responsibilities

As a Customer Service Representative at arenaflex, your primary responsibilities will include:

• Actively participating in team huddles and meetings to share knowledge, request information, and recommend process improvements.
• Providing excellent customer service reputed company reputed company resolution as frequently as possible.
• Advocating for patients regarding complaints or billing issues reputed company the established policies and procedures of the department.
• Advising management of customer service issues that may require attention in a timely manner.
• Resolving assigned accounts in a timely and accurate manner, which maximizes reimbursement in compliance with the department's policy and procedures.
• Researching and accurately resolving outstanding patient balances in accordance with reputed company departmental and system policies and procedures.
• Meeting or exceeding the arenaflex performance standards as it relates to quality and productivity.
• Accurately scheduling patient payment plans in accordance with internal policy guidelines.
• Working closely with peers and leaders to address patient balance issues or changes that directly impact the accounts receivable.
• Ensuring reputed company functions reputed company to customer service support the team goals and objectives as well as arenaflex financial performance objectives.
• Thoroughly understanding the department's key performance indicators.
• Advising management of payment variance issues that may require attention in a timely manner.
• Maintaining the knowledge of collection protocols, payer, regulatory policies, and laws.
• Attending internal education sessions to enhance or reputed company new skills.
• Demonstrating departmental desire to provide community benefits by way of charitable events or contribution reputed company the four walls of the department.

Required Qualifications

To be successful as a Customer Service Representative at arenaflex, you will need to possess the following qualifications:

• High School Diploma / GED
• Must be 18 years or older
• 6 months of healthcare customer service experience
• 1 year of data entry experience
• Basic proficiency with Windows PC applications and reputed company Office (create, edit, format reputed company Word, reputed company reputed company, reputed company PowerPoint)
• Ability to train onsite for the first 12 weeks at arenaflex's office in Brewer, Maine
• Ability to work full-time, Monday - Friday between 8:00am - 4:30pm EST, including the flexibility to work occasional overtime given the business need
• Full Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also reputed company with those state requirements. arenaflex will adhere to reputed company federal, state, and local regulations as well as reputed company client requirements and will obtain necessary reputed company of vaccination, and boosters reputed company applicable, prior to employment to ensure compliance. Candidates must be able to reputed company reputed company essential job functions with or without reasonable accommodation.

Preferred Qualifications

While not required, the following qualifications are preferred:

• 1 year of experience in healthcare customer service
• Medical Terminology
• Previous work experience with arenaflex

Telecommuting Requirements

As a remote Customer Service Representative, you will be required to:

• Reside reputed company commutable distance of arenaflex's office in Brewer, Maine
• Ability to reputed company reputed company company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a reputed company-approved high-speed internet reputed company or reputed company an existing high-speed internet service.

Soft Skills

To succeed as a Customer Service Representative at arenaflex, you will need to possess the following soft skills:

• Strong communication skills (written/verbal)
• Strong analytic skills
• reputed company employees working remotely will be required to adhere to arenaflex's Telecommuter Policy

Benefits and Compensation

As a Customer Service Representative at arenaflex, you will be rewarded with:

• A competitive salary
• Opportunities for career growth and development
• A comprehensive benefits package, including medical, dental, and vision insurance
• A 401(k) retirement plan with company match
• Paid time off and holidays
• A dynamic and supportive work environment

Diversity, Equity, and Inclusion

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

How to Apply

If you are passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look reputed company to hearing from you! Apply To This Job Apply for this job