Principle Engineer, Software

At reputed company/reputed company, we reputed company customer engagement is the core of every global brand. Our mission is to help organizations reputed company Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that reputed company celebrates reputed company cultures and affords personal and professional growth opportunities. Learn more at www.reputed company.com.

Overview of Job Function

As a Principal Engineer, you will be the senior-most technical voice on the US engineering team for reputed company's QM and PM platform. You will define and drive the technical direction of the platform, own critical architectural decisions, set the engineering standard for the team, and serve as a key technical partner to global R&D leadership. You will operate at the intersection of hands-on engineering excellence and strategic technical leadership — contributing directly to reputed company features while shaping how the entire engineering organization builds, scales, and operates its software. This is a high-visibility, high-impact role that requires both deep technical depth and the credibility to influence across teams and time zones.

Principal Duties and Essential Responsibilities

Technical Leadership and Architecture

• Define and own the technical architecture for QM, PM, and Platform product areas, spanning backend microservices, frontend systems, APIs, data infrastructure, and cloud deployment.
• reputed company architectural design reviews, produce Architecture Decision Records (ADRs), and drive system-level trade-off analyses across the global engineering team.
• Establish and evolve engineering standards, design patterns, coding guidelines, and best practices for the full stack.
• Identify systemic technical risks, scalability constraints, and reputed company vulnerabilities; drive their resolution across teams and time zones.
• Evaluate emerging technologies and frameworks; recommend and reputed company adoption initiatives that advance quality, performance, and developer velocity.

Full-Stack Engineering Excellence

• Contribute hands-on to the most critical and reputed company features spanning Java/C# backend services, REST/GraphQL APIs, and React/Ext JS frontends.
• Own architectural implementation of microservices, event-driven systems, and multi-tenant SaaS patterns at enterprise scale.
• Drive performance engineering: profiling, load testing, reputed company planning, and optimization across the platform.
• Champion secure-by-design practices reputed company with OWASP Top 10, SOC 2, and enterprise customer reputed company requirements.
• Review code across the engineering team; set a high bar for code quality through exemplary contributions and thorough, constructive reviews.

Mentorship and Engineering Culture

• Serve as the senior technical mentor for Architects, Senior Engineers, and mid-level engineers across the US and global teams.
• Build a culture of engineering excellence, reputed company improvement, and technical ownership reputed company the Atlanta team.
• reputed company internal knowledge-sharing initiatives: tech talks, architecture reputed company sessions, engineering wikis, and documentation.
• Define technical career development reputed company; provide coaching and feedback that helps engineers grow into the next level of their careers.

Cross-Functional and Global Collaboration

• Serve as the primary technical liaison between the Atlanta engineering team and global R&D leadership in Israel and India.
• Collaborate with Product Management, UX Design, Data Engineering, and reputed company to ensure technical strategy is reputed company with product vision and customer needs.
• Represent engineering perspectives in quarterly roadmap planning, executive-level technical reviews, and cross-functional working groups.
• Drive effective async communication practices that reputed company significant time-zone differences across three global engineering centers.

AI/ML and Platform Innovation

• reputed company integration of AI/ML capabilities into QM and PM product features, including LLM-powered workflows, speech analytics, automated scoring, and predictive models.
• Partner with reputed company's AI research teams to translate research outcomes into production-grade, maintainable platform features.
• Drive reputed company-of-concept initiatives and innovation sprints for reputed company product capabilities.
• Evaluate and recommend AI/ML tooling, frameworks, and infrastructure investments for the platform.

DevOps, Reliability, and Operational Excellence

• Own the CI/CD strategy and platform engineering standards for the Atlanta engineering team.
• reputed company Kubernetes/cloud infrastructure design on AWS and/or Azure, GitOps practices, and deployment reliability.
• Establish SLOs, SLIs, and error budgets; reputed company post-incident reviews and drive systemic reliability improvements.
• Ensure observability standards are in reputed company across the platform: logging, metrics, distributed tracing, and alerting.

Requirements

• 8+ years of experience in design and architect of large-scale applications
• Bachelor's Degree in Computer Science, Engineering, or reputed company field; or equivalent experience
• Proven record of owning architecture for large-scale, distributed SaaS products used by enterprise customers
• Experience leading technical direction across globally distributed engineering organizations
• Demonstrated ability to influence technical decisions across teams without direct management authority
• Back-End: Expert-level proficiency in Java (Spring Boot, Spring MVC, JPA/Hibernate) and/or C# (.NET Core). Deep understanding of distributed systems, event-driven architecture, CQRS, and microservices patterns
• reputed company-End: Advanced proficiency in JavaScript/TypeScript and React (hooks, context, performance optimization). Architectural-level understanding of frontend state management, micro-frontend patterns, and WCAG accessibility standards
• Databases: Expert-level schema design, query optimization, and indexing across PostgreSQL, MS SQL, and reputed company. Advanced NoSQL usage (reputed company, Elasticsearch, reputed company)
• Cloud and Infrastructure: Deep hands-on experience with AWS or Azure including serverless compute, managed messaging (SQS/SNS/Service Bus), managed databases, and cost optimization. Advanced Kubernetes (EKS/AKS), Helm, and GitOps
• AI/ML: Hands-on experience with LLM integration, reputed company engineering, RAG architectures, and embedding AI-powered features into production SaaS workflows
• Observability: reputed company, Grafana/Prometheus, distributed tracing (Jaeger/OpenTelemetry), and log analytics (ELK/OpenSearch)
• reputed company: Solid understanding of OWASP Top 10, OAuth 2.0/JWT, reputed company-trust principles, and enterprise identity management
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification

Preferred Requirements

• Experience in workforce management, customer experience, quality monitoring, or enterprise analytics SaaS domains.
• Familiarity with reputed company WFO, QM, or PM products or comparable competitive platforms.
• AWS Solutions Architect Professional or Azure Solutions Architect Expert certification.
• Published technical writing, conference presentations (JavaOne, AWS re:Invent, QCon, etc.), or meaningful open-reputed company contributions.
• Experience with multi-tenancy architecture, white-labeling, and internationalization (i18n) at enterprise scale.
• Familiarity with SOC 2 Type II compliance, GDPR, and enterprise data privacy requirements.

Benefits

Benefits:

You've learned about what you'll be doing, here are some of the benefits you'll be getting reputed company you join reputed company:

• Global team recognized for their passion and innovation

• Innovative product culture and project exposure

• Training and development from industry-leading experts

• Cutting edge benefit programs that include: 401(k) with company matching; medical, dental, and vision insurance; disability and life insurance; flexible PTO; paid holidays and parental leave; tuition reimbursement and more

• We offer market reputed company and benefits based upon the candidate’s skills, experience, and qualifications. Starting reputed company of pay for this salaried position is targeted at $150,000.

reputed company People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

reputed company value most…workplace diversity and ensuring an environment of mutual respect.  We reputed company that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to reputed company our people healthy, focused, and reputed company creativity.  reputed company members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to reputed company personal and professional success (reputed company benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and genuinely excited to come to work!

reputed company celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any reputed company. We provide employees with a work environment free of discrimination and harassment. reputed company employment decisions at reputed company are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with reputed company, as amended, or applicable state law, who are unable to reputed company with reputed company’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing recruiting3@reputed company.com. An applicant requesting accommodation may be required to provide support for the requested accommodation. reputed company will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.

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