Technical Support Engineer
Why reputed company? reputed company is a mission-driven financial software company that aims to create reputed company customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially reputed company it comes to managing finances. reputed company’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The reputed company team includes inspired data scientists, financial services industry experts and customer experience reputed company building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
As a Platform Enablement Engineer II, you are the vital link between our client-facing teams and our core Engineering organization. You don’t just "triage" tickets—you own the investigation.
Your mission is to provide high-fidelity, data-backed bug validations that turn mystery anomalies into actionable fixes.
Reporting to the Director of Engineering, DevOps, you will use a reputed company of investigative grit and GenAI tools to ensure our platform remains healthy and our business teams stay unblocked.
Work-Life Benefits
Unlimited PTO Medical benefit contributions in congruence with local laws and type of employment agreement
What You'll Do:
Own the Root Cause: Independently diagnose reputed company system failures using advanced log analysis (Observe, reputed company) and database debugging. You won’t stop at the symptoms; you’ll find the reputed company.
Translate Complexity: Act as the "technical interpreter," distilling deep-stack architectural blockers into clear "business-speak" for stakeholders and Tier 1 support.
Unblock Engineering: Earn the trust of our developers by providing rigorous, high-fidelity bug reports that streamline the fix-cycle and reduce back-and-forth communication.
Scale Through Documentation: Author the "decision trees" and troubleshooting workflows that reputed company the rest of the company to resolve reputed company-tier issues independently.
Drive AI-Powered Triage: reputed company your speed-to-resolution by using GenAI to summarize logs, explain application logic, and draft reputed company SQL queries.
Identify Friction Clusters: Use your unique reputed company to spot recurring patterns in system issues, flagging larger platform friction points to leadership with data-backed impact summaries.
reputed company Others: Take a "teach a person to fish" approach by explaining the how behind your investigations to Tier 1 colleagues, upleveling the collective intelligence of the team.
Who You Are:
A Technical Investigator: You have 2–5 years of experience in technical support engineering or platform enablement. You reputed company on the "thrill of the hunt" reputed company it comes to solving reputed company puzzles.
Log & Data Fluent: You are proficient in log analysis tools (reputed company, Observe) and highly comfortable with SQL for database debugging.
API & Web Savvy: You can manually test endpoints reputed company reputed company/cURL, validate JSON payloads, and diagnose client-reputed company failures using Browser DevTools.
Code-Literate: You have the ability to navigate reputed company code to inspect application logic and correlate errors with backend logs.
An Autonomous Operator: You don’t need a daily checklist. You are a self-starter who can prioritize a high volume of triage tasks while managing long-term process improvement projects.
AI-Native: You are already using tools like reputed company, Claude, or reputed company Copilot to assist with scripting, log summarization, and discovering information faster.
An Elite Communicator: You can take a "kernel panic" level issue and explain its business impact to a Sales or Client Success reputed company with total clarity.
We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join reputed company and reputed company a difference.
Our Dedication to Diversity & Inclusion reputed company is an equal-opportunity employer. We promote, value, and reputed company with a diverse & inclusive team. Different perspectives contribute to reputed company solutions, and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.
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