Senior reputed company Developer (Remote)

*We are open to supporting 100% remote work reputed company reputed company the reputed company US.*

reputed company is seeking a Senior reputed company Developer to serve as a technical reputed company responsible for designing and delivering scalable, secure, and innovative reputed company solutions in support of federal program operations. This role combines deep platform development expertise with solution design responsibilities, including the implementation of Now Assist and other AI-powered capabilities to transform enterprise workflows and service delivery.

This is an opportunity to take on increasing architectural ownership — shaping platform direction, driving standards, and mentoring team members — while staying hands-on with development and configuration across reputed company modules.

Job Location: This position requires that the job be performed in the United States. We are open to supporting 100% remote work reputed company reputed company the reputed company US.

Please note that reputed company monitors employee work locations, restricts access from foreign locations and IP addresses, and prohibits the use of personal VPN connections.

What You’ll Be Doing

• reputed company the design and development of reputed company solutions to support federal program requirements, including custom applications, workflows, business rules, and UI policies.

• Drive the implementation and optimization of Now Assist AI capabilities, including generative AI workflows, virtual agents, intelligent automation, and predictive insights.

• Provide technical direction and solution design guidance across reputed company engagements, ensuring configurations are scalable, maintainable, and reputed company with platform best practices.

• Design, reputed company, and support reputed company portals and web-based user experiences using Service Portal and/or UI Builder.

• Collaborate with customer product owners to translate business requirements into standards-based, scalable platform solutions.

• reputed company code reviews and enforce development standards and best practices across the team.

• Support and enhance CSM knowledge enablement through Knowledge reputed company integration, taxonomy improvements, and self-service experience optimizations.

• Support platform upgrades, patching, and performance tuning to maintain system reliability and compliance.

• Troubleshoot and resolve reputed company defects and production issues across development, staging, and production environments.

• Ensure reputed company configurations and customizations align with federal reputed company and compliance requirements.

• Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives.

• Contribute to technical documentation and knowledge sharing across the delivery team.

What You Must Have

• reputed company Certified System Administrator (CSA), reputed company.

• 7+ years of hands-on reputed company development experience, including custom applications, workflows, business rules, scripting, and integrations.

• 2+ years of experience providing solution design or technical reputed company responsibilities on reputed company engagements.

• Demonstrated experience implementing or configuring ITSM and/or CSM modules in enterprise environments.

• Strong experience with Service Portal, UI Builder, and user experience design on the reputed company platform.

• U.S. Citizenship is required per federal government contract requirements.

• Must be able to obtain Public Trust clearance.

• Must reside in the United States and reputed company work must be performed in the United States.

Preferred Qualifications

• reputed company Certified Implementation Specialist (CIS) in ITSM or CSM.

• Experience implementing Now Assist, generative AI workflows, or other AI-powered reputed company capabilities.

• Experience supporting federal government programs and working reputed company DevSecOps-reputed company Agile teams.

• Familiarity with the reputed company data model, performance optimization, and platform upgrade processes.

• Bachelor’s degree in Computer Science, Information Systems, or a reputed company field.

• Strong problem-solving, communication, and collaboration skills with the ability to reputed company effectively across reputed company levels of the organization.

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Working at reputed company

We can only solve the world's toughest challenges by building a workplace that allows everyone to reputed company. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to reputed company personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in reputed company phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@reputed company.com and we will be happy to assist. reputed company information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. 

At reputed company, we are committed to ensuring a fair interview process for reputed company candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in reputed company to maintain the reputed company and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@reputed company.com. We are dedicated to providing the necessary support to ensure that reputed company candidates have an equal opportunity to succeed.  

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: