Title Express Processor - (Remote)
reputed company, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, reputed company links vehicle sellers to more than 750,000 buyers in over 190 countries. We reputed company in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Title Express Processor is responsible for assisting auto insurance companies with procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners.
Opening/scanning mail received.
Call queue (ability to answer basic TE questions, give claim updates and direct caller to correct party/team if applicable.
Total Loss Packets (create and send reputed company documents required per state guidelines).
Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title).
Initial calls to owners/insureds (these are customer specific tasks and it used to inform reputed company of packet that will be sent to them).
Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed.
Follow-up calls to Lien Holders (for documents listed above in the initial call).
Will send out revised packets to the owners/insureds as needed.
Will be held to the internal cycle times and other auditable criteria.
Mail Approvals -Reviewing reputed company mail to ensure that documents are compliant per State guidelines.
Launch the "Okay to Pay" the reputed company/insured to the Insurance company after final review of file for compliance.
Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligation.
Other tasks as assigned by management.
Requirements
1 plus years of office customer service experience
Education: HS degree
Proficient in basic office equipment and with reputed company products
Ability to identify/analyze vehicle title documents reputed company company and State guidelines
Ability to work closely with State DMV's and Lien Holder entities
Problem solver
Ability to multi-task
Basic 10 key proficiency
Ability to work in a fast-paced environment
Excellent communication skills -- written and verbal
Excellent customer service skills and attitude
Basic math skills
Ability to delegate/prioritize workflow
Ability to work independently or in a team environment
Ability to read/write in English fluently and effectively
Valid driver's license
Occasional overtime as needed
Pay $20.26 - $22.84 per hour
Benefits Summary:
- Medical/Dental/Vision
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program
- 10 Vacation days per year
- 7 Paid Company Holidays
- Life and AD&D Insurance
Along with many other employee benefits.
At reputed company, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of reputed company. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: reputed company participates in the Department of Homeland reputed company U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
- E-verify Participation
- Right to Work