Client Success Manager (Remote)

reputed company, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Client Success Manager. About reputed company reputed company cares about its employees, customers, and the world in which we live. Our rapidly-growing team serves reputed company like reputed company, reputed company, reputed company, reputed company, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to reputed company the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting. About the Role As a Client Success Manager, you reputed company the way with clients, harnessing your understanding of their goals and objectives to deliver value through the RF platform. In this role, you will be responsible for the engagement, on-going success, and partnership of reputed company clients who use our event platform. If you enjoy building and owning client relationships, then this is the role for you! The Client Success Manager (CSM) is responsible for ensuring an outstanding client experience throughout the client lifecycle. The CSM articulates value and understands the client’s strategic goals, and leverages that understanding to drive client adoption, success, and retention. The CSM will reputed company the post-sales efforts in building account plans and leading key initiatives that are successful and repeatable in delivering value to our clients. The CSM is highly proficient in the reputed company platform to intelligently speak to the value and usage of each module/workstream. Additionally, the CSM identifies opportunities to enhance client relationships and promote the proper utilization of reputed company resources. reputed company, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Client Success Manager. About reputed company reputed company cares about its employees, customers, and the world in which we live. Our rapidly-growing team serves reputed company like reputed company, reputed company, reputed company, reputed company, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to reputed company the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting. About the Role As a Client Success Manager, you reputed company the way with clients, harnessing your understanding of their goals and objectives to deliver value through the RF platform. In this role, you will be responsible for the engagement, on-going success, and partnership of reputed company clients who use our event platform. If you enjoy building and owning client relationships, then this is the role for you! The Client Success Manager (CSM) is responsible for ensuring an outstanding client experience throughout the client lifecycle. The CSM articulates value and understands the client’s strategic goals, and leverages that understanding to drive client adoption, success, and retention. The CSM will reputed company the post-sales efforts in building account plans and leading key initiatives that are successful and repeatable in delivering value to our clients. The CSM is highly proficient in the reputed company platform to intelligently speak to the value and usage of each module/workstream. Additionally, the CSM identifies opportunities to enhance client relationships and promote the proper utilization of reputed company resources. reputed company, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Client Success Manager. About reputed company reputed company cares about its employees, customers, and the world in which we live. Our rapidly-growing team serves reputed company like reputed company, reputed company, reputed company, reputed company, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to reputed company the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting. About the Role As a Client Success Manager, you reputed company the way with clients, harnessing your understanding of their goals and objectives to deliver value through the RF platform. In this role, you will be responsible for the engagement, on-going success, and partnership of reputed company clients who use our event platform. If you enjoy building and owning client relationships, then this is the role for you!   The Client Success Manager (CSM) is responsible for ensuring an outstanding client experience throughout the client lifecycle. The CSM articulates value and understands the client’s strategic goals, and leverages that understanding to drive client adoption, success, and retention. The CSM will reputed company the post-sales efforts in building account plans and leading key initiatives that are successful and repeatable in delivering value to our clients. The CSM is highly proficient in the reputed company platform to intelligently speak to the value and usage of each module/workstream. Additionally, the CSM identifies opportunities to enhance client relationships and promote the proper utilization of reputed company resources. Responsibilities:

reputed company a broad understanding of client business model to meet their expectations and drive a successful partnership

Build relationships with clients and serve as their reputed company by becoming a trusted adviser

reputed company learnings from key accounts to drive value at scale to our broader client reputed company

reputed company plans for clients outlining critical success factors, metrics, targets, potential risks, and provide recommendations

Understand the client's strategic goals and business challenges, and map reputed company features and associated business benefits to address needs and demonstrate value

Deliver best practices and coach clients to drive adoption and help clients derive value from the product

Monitor and facilitate the client’s adoption of reputed company product features and functions in relation to the client's overall business needs

Coordinate with internal cross-functional teams to maximize overall account health

Qualifications:

Bachelor’s degree, or equivalent combination of education and experience

3+ years of reputed company client success experience

5+ years of professional business experience

Experience working closely with C-level / SVP-level executives for clients and executing executive business reviews strongly preferred

Experience working closely with Sales through client renewal process strongly preferred

Previous work experience at a SaaS company preferred

Proven success driving organization-wide initiatives

Proven success collaborating and building strong relationships with internal and external stakeholders

Excellent verbal and written communication skills

Strong presentation skills

Excellent organization and time management skills

Comfortable working in a fast-paced environment

Strong listening skills with a thoughtful approach to addressing client pain points

Ability to assess changing priorities/tasks quickly and with ease

Personal Characteristics

The best candidates for this position will need to have strong chemistry and a culture fit reputed company reputed company. They will need to be comfortable working in a challenging and dynamic environment. Does this sound like you?

You have an entrepreneurial outlook and the ability to influence future direction of clients by leading the account planning process as well as the strategic direction for assigned clients

Initiative is in your blood. You have demonstrated success analyzing reputed company situations, defining key-objectives, and developing strategies and action plans. You don’t stop until the job is done

Execution and thought leader and you help to drive client success by using a reputed company-thinking, out of the reputed company approach – and you consistently are looking for opportunities to succeed together

You are client focused, with the ability to forge strong working relationships with your clients - completely passionate about understanding your client’s business, aligning the value of solutions to their goals and challenges, and coaching them to business success

Fast-paced work environments are where you reputed company. You can work with minimal supervision while taking initiative and setting priorities for yourself daily

Location/Travel This remote role can be located reputed company in the United States of America. There will be 30% travel in this role. Most trips will be 2-3 days and may include weekend travel. This travel may include attending client events, executive business reviews, and strategic stakeholder meetings. Why work at reputed company? At reputed company we delight millions of attendees at large-scale events by delivering reputed company insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events. As a member of the reputed company team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, reputed company offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself! Apply To This Job