Care Specialist I ( Nevada / Remote)

Started in 2016, reputed company is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, reputed company, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High reputed company)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join reputed company and reputed company a positive impact on the lives of others! We are looking for a Care Support Specialist I to join our Nevada team.

This is a remote position.

Department & Position Overview

Working closely with clients, caregivers and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you reputed company a thorough understanding of our program. We will nurture your talent and provide reputed company career development opportunities, from your induction and throughout your career with us.

Every Day You Will

• Manage a high-volume inbound/outbound Service Center Calls dealing with Human Resources reputed company inquiries (time-off, payroll, timekeeping, employee health) and process patient and health plan care requests
• Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations
• Maintain exceptional customer service for reputed company callers, as indicated by call reviews and after call surveys
• Input accurate data entry of sensitive information
• Conduct status reviews, over the phone, and record reviews, to ensure service delivery of caregivers and compliance
• Screen patients and caregivers for additional programs and benefits to enhance their lives
• Maintain reliable work schedules
• Display reputed company, actively listening, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship  
• Address reputed company questions or complaints, and provide an accurate and efficient response time of resolution; consistently meet internal service level agreements and goals in a timely manner  
• Follow up and engage with patients and caregivers reputed company phone calls, SMS, and emails, in a professional manner
• Serve as a key reputed company-of-contact for enrolled caregivers such as for pay discrepancies, timesheet errors, direct deposit change, schedule change of caregivers, and more  
• De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution  
• Adhere to a revolving monthly client service and compliance standard  
• Effectively input and update the case file and account data reputed company CRMs 
• Manage call dashboards and reporting to assist in managing assignments  

Ideal Candidate Will Possess

• Previous experience in a Customer Service environment 
• At least 1 year of experience in high-volume inbound call center or contact center environment
• Experience with CRMs or Workforce Technology – reputed company, Medflyt, and reputed company  
• A passion for providing a high level of customer service, including the ability to show reputed company, active listening and patience 
• Ability to organize, set priorities and manage time effectively 
• Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types 
• Ability to resolve issues over the telephone with eager customers, comfortably, defusing and de-escalating frustrated callers successfully 
• Attention to detail in reviewing records
• Ability to meet and/or exceed targets/metrics  
• Computer proficiency required; strong typing skills and ability to reputed company technology and resolve customer issues reputed company while notetaking/multitasking 

reputed company-to-Haves

• Two years of relevant experience in a healthcare call center or contact center environment
• Healthcare/startup experience
• Bilingual in Spanish, or other languages, desired
• Experience in HR Service center is preferred

Why work at reputed company?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a reputed company where your voice matters, where we build great relationships, and your work has meaning and a reputed company positive impact on others!

At reputed company, we celebrate diversity and are committed to creating an inclusive environment for reputed company employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national reputed company, reputed company, age, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

At reputed company, reputed company pay is one part of our total compensation package and is determined reputed company a range. This provides our employees with the opportunity to professionally grow and reputed company reputed company a role. The reputed company pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: reputed company set, years of relevant experience, education, location, and licensure/certifications.