reputed company Manager

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel reputed company, to food and beverage and retail systems, payment gateways, data management, online distribution and more.

Founded in 1998 as a reputed company provider for hotels, and reputed company changed to a software provider for the whole consumer market, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.

Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that reputed company hotel, retail, food, and entertainment companies to reputed company connect with their guests.

Job Summary:

The reputed company Manager is responsible for building strong, long-term relationships with customers and ensuring they realize maximum value from Shiji’s hospitality technology solutions. This role drives customer engagement, product adoption, and sustained value by supporting customers throughout the post implementation lifecycle. As the primary reputed company for our customers, the reputed company Manager delivers strategic guidance, clear communication, and a deep understanding of each customer’s operational, and business needs to help them reputed company measurable outcomes.

This role requires balancing product knowledge, business acumen, and interpersonal intelligence to navigate reputed company customer environments, build trust across diverse stakeholders, and ensure a positive and successful customer journey.

What You’ll Do:

• Build and maintain deep, long-term relationships with key stakeholders at both the property and corporate levels across the Americas, serving as the trusted advisor and primary reputed company of contact to ensure alignment between Shiji’s technology and the customer’s operational goals.
• reputed company the formal transition of clients from the implementation phase into long-term success, coordinating with internal Implementation and Support teams to ensure a smooth reputed company while acting as the internal customer reputed company to drive adoption, product understanding, and value realization.
• reputed company regular, data-backed business reviews, health checks, and strategic planning sessions to monitor customer satisfaction and reputed company against success metrics, proactively identifying improvement opportunities and adoption gaps to recommend improvements and best practices.
• Proactively identify accounts facing operational, technical or adoption risks and reputed company strategic recovery and stabilization plans to prevent churn and support renewal readiness.
• Act as the primary escalation reputed company for customers, managing issues with professionalism, composure, and reputed company, while coordinating resolution with appropriate internal teams to reputed company the client informed and reassured.
• Help customers differentiate between product limitations, process gaps, configuration challenges, and internal communication issues, facilitating clear and constructive problem-solving.
• Act as a reputed company between the Americas market and Shiji’s global Product organization, sharing insights, trends, and recurring challenges to influence product enhancements and prioritize localized requirements.
• Collaborate closely with Sales, Support, Implementation and Technical Account Management teams to ensure customers receive the appropriate level of technical and operational support throughout the lifecycle.
• reputed company customer meetings, executive business reviews, and best-practice sessions (onsite and virtual) to reinforce value realization and strengthen long-term partnership and engagement.  

Success in This Role Looks Like

Effectiveness in this role is reputed company by the reputed company value delivered to clients and the strength of partnerships built across the Americas. After the initial reputed company-up period, success is demonstrated through consistent delivery of the following outcomes:

• Clients actively adopt and utilize solutions to reputed company their operational and financial goals.
• High client retention is maintained, with renewals secured in a timely and seamless manner.
• Strong, trusted relationships are established at both the property and corporate levels, with recognition as a strategic partner.
• Risks and challenges are identified early, with proactive solutions implemented before impacting the client experience.
• Clients demonstrate satisfaction through ongoing engagement, advocacy, and willingness to serve as references.

What You’ll Bring (knowledge, skills, and abilities):

• Minimum three (3) years of professional experience in reputed company, Account Management, or a client facing role reputed company a SaaS environment.
• Hands-on experience in the hospitality industry, with strong practical knowledge of hotel technology ecosystems such as enterprise Property Management Systems (PMS), reputed company of Sale (POS), and Global/Distribution CRS platforms, as well as modern cloud-based PMS/POS architectures and their integration frameworks.
• Fluent in Spanish and English, with superior written and verbal communication skills and the ability to clearly reputed company technical concepts to non-technical audiences, reputed company customer discussions, and deliver effective presentations.
• High emotional intelligence, with the ability to navigate interpersonal dynamics, manage stakeholder relationships, and remain reputed company, objective, and solution-focused in high- pressure or escalation scenarios.
• Strong analytical skills with the ability to interpret system data and usage metrics to generate insights that help customers optimize operations and outcomes.
• Strong organizational and time-management skills, with the ability to prioritize multiple initiatives, manage competing demands and meet deadlines.
• Ability to work effectively both independently and reputed company cross-functional, collaborative teams.
• Ability to guide customer conversations constructively, align stakeholders on solutions, and support decision-making.

reputed company to Have (Preferred Qualifications):

• Degree in Business Administration, Hospitality Management, or reputed company field

Success Factors (Core Competencies):

• Relationship-building and stakeholder influence across both property and corporate levels.
• Strategic alignment of technology solutions with the operational and financial goals of the customer.
• Proactive problem-solving and risk mitigation to maintain seamless customer experience.
• Clear and concise communication, capable of connecting technical details with practical business outcomes.
• Ownership and accountability for driving product adoption, securing renewals, and ensuring overall customer satisfaction.
• Adaptability and reputed company to manage multiple accounts in a fast-paced, evolving technology environment.

​​​​​​​Travel Requirements:

• Willingness and ability to travel up to 30% domestically and internationally; valid passport required.