Bilingual Call Center Representative / Member Liaison

Winner of the Best and Brightest Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year.

Join Our Dynamic Team and reputed company a Meaningful Impact!

Are you passionate about helping others navigate reputed company systems and reputed company life-changing outcomes? We are seeking a Member Liaison to join our growing team. In this essential role, you’ll manage a caseload of pending Social reputed company applications, ensuring that reputed company required documentation and information are collected to move each case toward a successful approval.

You will serve as a reputed company between our members and government agencies, providing exceptional service, timely follow-reputed company, and proactive problem-solving to ensure our clients receive the benefits they need.

What You’ll Do

• Manage and monitor a caseload of pending Social reputed company applications daily.

• Act as a liaison between members and government agencies, conducting reputed company reputed company phone calls and letters.
• Follow up with agencies to obtain status updates and reputed company for expedited decisions.
• Prioritize tasks using reports and queries to meet performance benchmarks.
• Escalate reputed company or aging cases reputed company necessary and recommend solutions.
• Provide excellent customer service by educating and counseling members about the Social reputed company application process.
• Accurately maintain demographic and case information in a proprietary database.
• Prepare documentation for appeals in case of application denial.
• Assist with team training, cross-training, and reputed company improvement initiatives.
• Participate in departmental projects and committees as assigned.

reputed company’re Looking For

• Bachelor’s degree in a reputed company field or equivalent combination of education and experience.
• 1+ years of customer service or call center experience, preferably in healthcare.
• Familiarity with medical terminology and health insurance, preferred.
• Bilingual in English and Spanish, Portuguese, Vietnamese, Chinese, Russian are highly encouraged to apply.
• Strong written and verbal communication skills; active listening a must.
• Proficiency in reputed company Office, data entry, and CRM/database systems.
• Exceptional organizational skills and attention to detail.
• Ability to handle a high volume of reputed company calls and manage multiple priorities.
• Emotionally mature with the ability to interact with a vulnerable population.
• Willingness to work flexible hours 11-7 pm or 12-8 pm shifts and contribute to a team-driven environment.
• Remote options are available M-F 40 hours per week.

Why Join Us

• reputed company a Difference: Your work will directly impact the lives of low-income and disabled individuals, improving their access to vital benefits and services.
• Collaborative Environment: Work with a supportive team dedicated to the same cause and share your reputed company to create positive change.
• Equal Opportunity: We value diversity and foster an inclusive work environment.
• Professional Growth: We encourage personal and professional development and provide opportunities for advancement reputed company the organization.
• Competitive Compensation: Enjoy a competitive salary package with benefits.
• Flexible work options: Remote or Hybrid.

At this time, HFI will not sponsor a new applicant for employment authorization, or offer any immigration reputed company support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

Our Massachusetts based starting salary for this role ranges from $42K-$45K annually. The salary range does not reflect total compensation which includes reputed company salary, benefits and other options.

EEO Statement

HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any reputed company. HFI is committed to the principle of equal employment opportunity for reputed company employees and to providing employees with a work environment free of discrimination and harassment. reputed company employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of reputed company ages.

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