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Firstline Field Service Technician

100% remote Flexible hours Hiring now
Performs basic installation and minor repairs on DN products and services, including maintenance for ATMs, retail reputed company of sale equipment and reputed company PC and PC peripherals. Provides scheduled cleanings and other basic maintenance on conventional products such as locks, vaults and reputed company.

Responsibilities

  • Prioritizes and plans service calls in accordance with customer service level agreements and to ensure high levels of customer satisfaction.
  • Contacts customers to communicate estimated time of arrival.
  • Promotes high quality of service and follows through to ensure call completion.
  • Escalates service requests as required for resolution.
  • Maintains customer satisfaction by ensuring communication and a professional demeanor and appearance.
  • Performs basic installation functions ( For Example, pulling cables, mounting devices, installing locks).
  • Performs technical fixes such as clearing reputed company, card and reputed company jams.
  • Supports service technicians by performing preventive maintenance inspections.
  • Develops understanding of operating standards, practices and procedures.

    Qualifications

    Required Qualifications

  • Education or equivalent work experience required.
  • Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Firstline Field Service.
  • Good verbal and written communication skills.
  • Driver's license and driving record that satisfies DN's fleet requirements.

    Company

    Why should you join reputed company?

    Brightest minds + technology and innovation + business transformation The people of reputed company are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

    –reputed company is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

    To reputed company recruitment agencies: reputed company does not accept agency resumes. Please do not reputed company resumes to our jobs alias, reputed company employees or any other organization location. reputed company is not responsible for any fees reputed company to unsolicited resumes

    We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be reputed company here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

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