Hybrid Business Analyst & Project Manager - Toronto

Fitch Ratings is a global leader in financial information services, committed to providing objective and timely credit opinions. They are seeking a Hybrid Business Analyst & Project Manager to bridge the gap between business and technology, focusing on improving processes and managing project lifecycles to enhance efficiency within the Revenue Enablement Team.

Responsibilities

• Requirements Gathering & Analysis: Your will build your core knowledge to be a Subject Matter Expert and partner with BRM teams to proactively identify business challenges, opportunities, and enhancement needs across assigned business verticals. Conduct stakeholder interviews, workshops, and discovery sessions to capture detailed business requirements. Translate business needs into clear, comprehensive, technically feasible requirements documentation including user stories, acceptance criteria, process flows, and wireframes. Validate requirements with stakeholders and technical teams to ensure alignment and feasibility
• Project Coordination & Management: Manage multiple concurrent projects and change requests from initiation through delivery. Coordinate with development teams, QA, infrastructure, and other technical stakeholders. Track project progress, identify bottlenecks, escalate risks, and maintain project documentation, timelines, and status reports. Ensure deliverables meet business requirements and acceptance criteria
• Stakeholder Management & Communication: Serve as the primary liaison between BRM teams and technology/support groups for assigned verticals. Reduce communication overhead and administrative burden on BRM colleagues. Build strong relationships across business and technology teams and facilitate change management activities. Provide regular updates to stakeholders on project status and upcoming enhancements
• Continuous Improvement: Identify opportunities to streamline processes and improve platform functionality. Maintain knowledge of industry trends, best practices, and competitive platforms. Contribute to development of requirements templates, documentation standards, and best practices

Skills

• 1-3 years of experience as a Business Analyst, preferably in financial services or fintech environments
• Proven track record of gathering requirements and delivering successful technology projects
• Experience working with development teams in Agile/Scrum environments
• Strong proficiency in requirements documentation tools (Confluence & JIRA)
• Familiarity with Jira, Confluence, Microsoft Project, and Microsoft Forms
• Strong understanding of financial services business processes
• Exceptional ability to translate complex concepts into clear, accessible language
• Strong written and verbal communication skills with ability to communicate technical concepts to non-technical audiences and vice versa
• Proven stakeholder management experience across multiple organizational levels
• Collaborative mindset with ability to build trust and credibility quickly
• Experience developing or working with AI tools
• Strong facilitation and workshop leadership abilities
• That you are a Subject Matter Expert
• Understanding of software development lifecycle (SDLC) and Agile methodologies
• Experience creating process flows, wireframes, and technical specifications
• Experience with data analysis and reporting
• Track record of reducing time from requirements gathering to development completion
• Demonstrated ability to drive alignment without direct authority
• Empathy for understanding pressure points for both business and technical teams

Benefits

• Commission earnings
• Discretionary bonuses
• Long-term incentives
• Other benefits sponsored by Fitch

Company Overview