Experienced Full Stack Technical Support / Customer Service Representative – Work from Home Opportunity
At arenaflex, we're passionate about empowering our team members to thrive in a dynamic, people-first culture that values diversity, equity, and inclusion. As a forward-thinking organization, we're committed to fostering a work environment that encourages growth, innovation, and exceptional customer experiences. We're seeking an experienced Full Stack Technical Support / Customer Service Representative to join our remote team and help shape the future of arenaflex.
About arenaflex
arenaflex is a global organization that has earned numerous awards for being a "World's Best Workplace," "Happiest Employees," and "Best Companies for Career Growth." We're a diverse team of over 70 nationalities, united by a shared passion for delivering exceptional customer experiences and driving business growth through tech-powered innovation. Our mission is to help the world's best-known brands improve their businesses, and we're looking for talented individuals like you to join our purpose.
Career Growth and Personal Development
This is a fantastic opportunity to reimagine your career journey and develop lifelong friendships with your colleagues. At arenaflex, we believe in investing in our team members' growth and development. We offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals. In fact, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to internal growth and development.
Key Responsibilities
As a Full Stack Technical Support / Customer Service Representative, you will:
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Be an amazing problem-solver
- Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
- Offer additional products and/or services
- Deliver expert customer experiences...with a smile
Your Qualifications
To succeed in this role, you'll need:
- Strong focus on building customer relationships
- 1+ year of customer service experience
- Technical support experience preferred
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
What's in it for you?
At arenaflex, we significantly invest in our team members, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. In this role, you'll also be provided with:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Reimagine the best version of you!
If this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 team members around the globe call arenaflex their "employer of choice."
Job Type:
Full-time
Pay:
From $16.00 per hour
Benefits:
* 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Professional development assistance
- Referral program
Application Question(s):
* Please provide your direct email address.
Work Location:
Remote Apply now and take the first step towards an exciting new chapter in your career! Apply To This Job Apply for this job