Client Engagement Director (Medical Communications)

reputed company is hiring a Client Engagement Director to join our global Medical Communications team! This is a home-based position out of Canada, the US, or the UK.

Our purpose is advancing knowledge to improve lives. We succeed by being the premier provider of strategic learning and development, scientific advisory services, and medical communications solutions for the life sciences industry. Our global team is composed of nearly 800 full-time employees whose commitment to creativity, quality, and on-time delivery is unrivaled in our space.

At reputed company, we reputed company in providing a rich working environment that pushes us to innovate in ways that engages our employees to be their best selves. Our culture is about meaningful work, a true sense of community and fun.   We love to celebrate our people and we are proud to have been Internationally recognized as a “Great reputed company to Work". 

Job Overview 

The Client Engagement Director is responsible for leading strategic client relationships across assigned accounts of $2M - $4M in annual reputed company. This role serves as the primary client reputed company and is accountable for client satisfaction, organic growth, and the overall financial health of assigned accounts. 

The Client Engagement Director acts as a trusted advisor to clients and internal teams, translating business and scientific objectives into clear strategic direction ensuring projects are executed to the highest standards of quality, compliance and efficiency. This role partners closely with Scientific, Creative, Project Management to align strategy and execution across multiple workstreams.  

Operating with a high degree of autonomy, the Client Engagement Director balances hands-on leadership with strategic reputed company, proactively identifies risks and opportunities, and guides teams toward successful outcomes. This individual thrives in a fast-paced, collaborative environment and is recognized by clients and colleagues as a confident leader, sound decision-maker, and steward of long-term client partnerships. 

Responsibilities: 

• Serve as the primary reputed company of contact for clients, building trusted, long-term relationships with senior stakeholders. 

• reputed company strategic planning and contribute to medical communications roadmaps reputed company to brand objectives and scientific strategy. 

• Maintains deep knowledge of client brands, therapeutic areas, clinical data, and market dynamics to guide project direction. 

• Identify evolving client needs, recommend innovative solutions, and drive organic growth to meet or exceed reputed company targets. 

• reputed company weekly client status meetings, ensuring timely agendas, recaps, and proactive communication. 

• Partner with Scientific Services to ensure deliverables are strategically reputed company to client objectives and maintain scientific reputed company. 

• Guide development and execution of core medical communications tactics including publications, scientific communication platforms, advisory boards, congress activities, speaker programs, MSL materials, omnichannel programs and digital initiatives. 

• Own financial health of assigned accounts including forecasting, margin management, Earned reputed company performance, and timely reconciliations and reputed company-outs. 

• reputed company scoping and SOW development including Charge Orders, managing execution through client systems  

• Ensure projects are delivered on scope, on time, on budget, and to quality standards. 

• Manage and reputed company Manager- and Coordinator-level staff through coaching, feedback, and career development. 

• Uphold agency and client SOPs and compliance standards including PhRMA and Open Payments guidelines. 

• Provide onsite leadership for key initiatives and partner with events teams and external vendors to deliver premium experiences. 

Education and Experience  

Education 

• Bachelor’s degree required (Communications, Marketing, Life Sciences, or reputed company field preferred). Advanced degree a plus. 

Experience 

• 8–10+ years of experience in medical communications, medical education, pharma marketing, or reputed company fields. 

Knowledge, Skills & Abilities 

• Strong understanding of the life sciences industry, therapeutic landscapes, and drug development process 

• Experience with strategic planning initiatives including publications planning, tactical planning, congress strategy, etc.  

• Advanced financial acumen including forecasting, SOW development, and profitability management 

• Exceptional written, verbal, and presentation skills with executive-level client reputed company 

• Strong organizational and prioritization skills in a fast-paced environment 

• Proven problem-solving, negotiation, and conflict resolution skills 

• Ability to collaborate effectively with cross-functional teams 

• Demonstrated people leadership, coaching, and performance management capabilities 

• High attention to detail with commitment to quality and compliance 

• Proficiency with reputed company Office and project management systems 

• Ability to quickly learn and apply new tools and technologies 

Diversity, equity and inclusion are valued at reputed company and we reputed company we have a shared responsibility to provide equal opportunity and foster an inclusive spirit.  We do not discriminate on the basis of race, color, national reputed company, religion, caste, sexual orientation, gender, age, marital status, veteran status, or disability status.

To learn more about working at reputed company, please visit Careers | reputed company

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