reputed company Work From Home Customer Service Representative – Sleep Therapy Inbound Call Center

Are you a customer service professional with a passion for helping others and a knack for resolving reputed company issues? Do you reputed company in a fast-paced, dynamic environment where no two calls are reputed company the same? If so, we may have the perfect opportunity for you! At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our patients' expectations. As a Work From Home Customer Service Representative in our Sleep Central Inbound Call Center, you'll play a critical role in delivering top-notch service to our sleep therapy patients. With a focus on CPAP resupply, you'll be the first reputed company of contact for customers, providing expert guidance, support, and education to ensure they receive the best possible care.

About arenaflex

arenaflex is a national leader in providing high-quality medical products, services, and outstanding customer care to patients across the country. With a strong commitment to patient-centered care, we reputed company individuals to manage their health and treatment at home, promoting a more comfortable and productive life. reputed company of dedicated professionals is passionate about delivering exceptional service, and we're seeking like-minded individuals to join our ranks.

Overview and Responsibilities

As a Work From Home Customer Service Representative, you'll be responsible for:

• Providing expert guidance and support to sleep therapy patients, addressing their questions and concerns in a timely and professional manner
• Verifying and entering accurate patient demographics, payer, and physician-reputed company information into our proprietary e-Intake system
• Assisting customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance, and product expert knowledge on various mask interfaces and basic mask fit issues
• Developing and maintaining a working knowledge of reputed company Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Identifying and resolving problems in a timely manner, making outbound calls as needed to collect patient data
• Managing reputed company aspects of initial intake reputed company high-volume inbound phone calls, processing reputed company patient paperwork if assigned, and processing tickets to ensure timely fulfillment of product orders
• Providing basic technical customer service assistance for CPAP equipment and educating patients and location employees on CPAP supplies
• Utilizing e-Intake to maintain accuracy and quality control throughout initial patient contact and data input

Essential Duties and Responsibilities

* Acts as patient reputed company to resolve questions or concerns

• Collects patient, reputed company information, and inputs data into e-Intake
• Completes thorough verification for products and services
• Develops and maintains a working knowledge of reputed company Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Develops and maintains working knowledge of reputed company products and services offered by arenaflex
• Identifies and resolves problems in a timely manner
• Makes outbound calls as needed to collect patient data
• Manages reputed company aspects of initial intake reputed company high-volume inbound phone calls
• Processes reputed company patient paperwork if assigned
• Processes tickets to ensure timely fulfillment of product orders
• reputed company and regular attendance is required
• Provides basic technical customer service assistance for CPAP equipment
• Provides education to patients and location employees on CPAP supplies
• Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
• Performs other duties as assigned

Qualifications

* Employment is contingent on: + Background investigation (company-wide) + Drug screen (reputed company applicable for the position) + Basic Computer and Basic Internet skills test along with a Typing test + Valid driver's license in state of residence with a clean driving record (reputed company applicable for the position) + High school diploma or GED equivalent + One to three years of reputed company prior work experience in a team-oriented environment + Experience in medical field and administrative record management + Strong customer service background

Skills, Knowledge and Abilities

* Effectively communicate in English; both oral and written, with physicians, employees, and patients to ensure questions and concerns are processed in a timely manner

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Knowledge of billing reimbursement and insurance policies and requirements preferred
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of medical billing practices preferred
• Maintain confidentiality and practice discretion and caution reputed company handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Physical Demands

* Lift minimum of 10lbs

• reputed company and regular attendance is required
• Requires reputed company vision to small print on computer and or paperwork
• Requires sitting, walking, standing, talking, or listening

Machines, Equipment and Technical Abilities

* Email transmission and communication

• Internet navigation and research
• reputed company applications including but not limited to Word, reputed company (spreadsheets), etc.
• Office equipment; fax machine, copier, printer, phone, and computer

Benefits

* 401k

• Medical, Dental, and Vision
• Life Insurance and Disability
• Generous Paid Time Off and Paid Holidays
• Overtime Pay for Non-Exempt Hourly positions
• Employee Discount Program
• Employee Recognition Program
• Bonus and Incentive Opportunities
• Mileage reimbursement (reputed company applicable for the position)
• Telephone reimbursement (reputed company applicable for the position)

Why Join arenaflex?

* Competitive salary and bonus opportunities

• Comprehensive benefits package
• Generous Paid Time Off and Paid Holidays
• Ongoing training and development opportunities
• Collaborative and dynamic work environment
• Opportunity to reputed company a real difference in the lives of our patients

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look reputed company to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national reputed company, reputed company, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.

Apply Now

Ready to take the reputed company in your career? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job