Experienced Customer Service Representative / Office Administrative Assistant – Hybrid Work Model at arenaflex

At arenaflex, we're a dynamic and innovative company that's been shaping the industry since 1949. Our commitment to excellence and customer satisfaction has earned us a reputation as a leading provider of high-quality plastic tubing solutions. As we continue to expand our product offerings and services, we're seeking a skilled and motivated Customer Service Representative / Office Administrative Assistant to join our team.

About arenaflex

arenaflex is a forward-thinking company that values innovation, teamwork, and customer satisfaction. With a rich history spanning over 70 years, we've established ourselves as a trusted partner in the plastic extrusion industry. Our state-of-the-art facility, covering approximately 85,000 square feet, is equipped with 20 extruders and serves the U.S. and international markets. We're proud to work with a diverse range of plastics and are committed to delivering exceptional products and services to our customers.

Job Summary

We're seeking a highly skilled and organized Customer Service Representative / Office Administrative Assistant to join our team. This role offers a unique hybrid work model, combining remote work with time in our office. As a key member of our team, you'll be responsible for providing exceptional customer service, performing administrative tasks, and supporting the growth and success of arenaflex.

Responsibilities

As a Customer Service Representative / Office Administrative Assistant, your key responsibilities will include:

• Answering incoming calls and emails from customers inquiring about their orders, providing timely and accurate information to resolve their queries
• Sending updates to customers about their orders as needed, ensuring seamless communication and customer satisfaction
• Gathering information on customer complaints for speedy resolutions from management, demonstrating a proactive approach to issue resolution
• Calling applicants and scheduling interviews for the Plant Manager to conduct, showcasing excellent communication and organizational skills
• Conducting onboarding paperwork, background checks, and E-Verify reports for all new hires, ensuring compliance with company policies and procedures
• Performing all other relatable office tasks given by the Plant Manager, demonstrating flexibility and adaptability in a fast-paced environment

Preferred Qualifications

While we welcome applications from candidates with diverse backgrounds and experiences, we're particularly interested in candidates with:

• Previous experience in MS Office systems and Outlook, demonstrating proficiency in Microsoft Office applications
• Ability to prioritize and multitask, managing multiple tasks and deadlines with ease
• Strong attention to detail, ensuring accuracy and precision in all tasks and responsibilities
• Strong organizational skills, maintaining a high level of organization and productivity in a dynamic work environment

Schedule and Benefits

As a valued member of our team, you'll enjoy:

• A Monday through Friday schedule from 8:30am to 5:30pm, providing a stable and predictable work environment
• Paid holidays and vacation, allowing you to recharge and enjoy time off with your loved ones
• Medical insurance, ensuring your health and well-being are protected
• Opportunities to grow and promote within the company, demonstrating our commitment to employee development and career advancement

Why Join arenaflex?

At arenaflex, we're passionate about creating a work environment that's engaging, inclusive, and supportive. We believe in fostering a culture of innovation, teamwork, and customer satisfaction. As a member of our team, you'll have the opportunity to:

• Work with a talented and dedicated team of professionals who share your passion for excellence
• Contribute to the growth and success of a dynamic and innovative company
• Develop your skills and expertise through ongoing training and development opportunities
• Enjoy a competitive salary and benefits package, recognizing your value and contributions to the company

How to Apply

If you're a motivated and organized individual with a passion for customer service and administrative tasks, we encourage you to submit your application today. Please visit our website at [insert link] to learn more about this exciting opportunity and to apply online. Apply for this job