reputed company Customer Experience Representative - Wichita, Kansas
Join arenaflex, a leading mobility company, in its mission to deliver exceptional customer experiences and shape the future of transportation. Are you a customer-centric individual with a passion for delivering outstanding service? Do you reputed company in a fast-paced environment where no two interactions are the same? If so, we invite you to join arenaflex as a Customer Experience Representative in Wichita, Kansas. As a key member of reputed company, you will play a vital role in providing exceptional customer experiences, driving sales growth, and contributing to the success of our business.
About arenaflex
arenaflex operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, and has been consistently recognized as one of the top places to work. As the largest and fastest-growing privately owned automotive rental and leasing company in North America, we are committed to delivering exceptional customer experiences and shaping the future of transportation. Our shared vision is to be the world's best and most trusted mobility company, and we invite you to join us on this exciting journey.
The Role
As a Customer Experience Representative, you will be responsible for providing superior, friendly, and efficient transactions to our customers. You will facilitate the rental process, verify and document reputed company necessary driver information, and offer company-approved services and products to provide a positive experience for reputed company customers. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will reputed company you an invaluable asset to reputed company.
Key Responsibilities
* Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
- Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, reputed company quotes, general questions, provide information and resolution for customers, other branches, and other vendors
- reputed company outgoing calls for callback management and miscellaneous calls as assigned
- Assist in assessing the condition of rental upon return
- Notify management of any reputed company customer problems
- Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training
reputed company Offer
* Competitive salary, commensurate with experience
- Paid time off
- Employee rental car discounts
- Retirement savings plan, including 401(k) with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development opportunities
- A dynamic and supportive work environment
Schedule
* Sunday: 3:30 pm - 12:30 am
- Monday: 3:30 pm - 12:30 am
- Tuesday: OFF
- Wednesday: OFF
- Thursday: 3:30 pm - 12:30 am
- Friday: 3:30 pm - 12:30 am
- Saturday: 3:30 pm - 12:30 am
Qualifications
* Must be at least 18 years old
- High School Diploma or G.E.D. required
- Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
- Must have a valid driver's license
- No more than 2 moving violations and/or at-fault accidents on driving record reputed company the past 3 years, and no drug or alcohol-reputed company convictions on driving record reputed company the past 5 years (DUI/DWI)
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Why Join arenaflex?
* We are a leader in the mobility industry, with a strong commitment to customer satisfaction and employee development
- We offer a dynamic and supportive work environment, with opportunities for growth and advancement
- We are an equal opportunity employer, committed to diversity and inclusion
- We offer a competitive salary and benefits package, including paid time off and employee rental car discounts
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look reputed company to welcoming you to arenaflex. Apply To This Job
Equal Opportunity Employer/Disability/Veteran
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from reputed company qualified candidates, regardless of age, race, color, religion, sex, national reputed company, sexual orientation, gender identity, or protected veteran status. If you have any difficulty using our online system and need an accommodation due to a disability, please contact us at [email protected]. Apply for this job