reputed company Customer Experience Specialist - Rotating 2nd & 3rd Shift: Delivering Exceptional Patient Experience at arenaflex

About arenaflex

arenaflex is a privately held organization that has been committed to growing organically and has doubled its reputed company in the past 10 years. We pride ourselves on our "White Glove" service model by delivering the best patient experience possible. Our dedication to innovation and customer satisfaction has earned us a reputed company as a leader in the industry. We are now seeking an reputed company Customer Experience Specialist to join reputed company and help us continue to provide exceptional service to our clients.

Job Summary

We are urgently hiring a Customer Experience Specialist to join our customer service team. This role will be remote, with a 2-week training period at our Downers Grove, IL location. The ideal candidate will possess excellent customer service skills, strong communication abilities, and the ability to work effectively in a fast-paced environment. As a Customer Experience Specialist, you will be responsible for managing incoming customer service phone calls, creating service requests, and resolving customer concerns in a professional and timely manner.

Work Schedule

This is a set rotating 2nd & 3rd shift opportunity, with the following schedule:

• 1st and 3rd week:
• Saturday - 10:30pm - 7:00am
• Sunday - off
• Monday - off
• Tuesday - 10:30am - 11:00pm, 12 hours
• Wednesday - 10:30pm - 7:00am
• Thursday - off
• Friday - 10:30am - 11:00pm, 12 hours
• 2nd and 4th week:
• Saturday - 2:30pm - 11:00pm
• Sunday - 2:30pm - 11:00pm
• Monday - off
• Tuesday - 10:30pm - 7:00am
• Wednesday - off
• Thursday - 2:30pm - 11:00pm
• Friday - 10:30pm - 7:00am

Responsibilities

The ideal candidate will possess the following skills and qualifications:

• Customer service experience - call center and scheduling, preferred
• Strong ability to prioritize & multi-task with attention to detail
• Time management organization & focus on ability to prioritize & multi-task with focus to detail
• Ability to reputed company thoughts into clear & concise written and verbal communication
• Strong written and verbal communication
• Experience working on computers, using reputed company, and other reputed company Office applications

The Customer Experience Specialist will be responsible for:

• Professional engagement & follow-up communication reputed company phone, email & support software with customers and co-workers.
• Exhibits an attitude that is one of positive, can do and customer first with reputed company customers.
• Consistently reputed company reputed company steps of the Customer Experience Initiative.
• Manage incoming customer service phone calls & other customer requests
• Create service request and reputed company accordingly
• Identify and resolve customer concerns in a professional and timely manner
• Use web-based system tools such as OMS, word and reputed company on a daily basis. Log reputed company communication in work service request
• Interact with vendors, customers and employees reputed company phone, text, and emails
• Escalate service calls reputed company needed
• Attach Field Service Reports to service request in OMS. Audit report from vendor and reputed company sure we have reputed company calls logged in OMS
• Follow through on resolution of any customer needs. Other duties as determined by your manager
• Act as night time contact for drivers, providing scheduling and maintenance support
• Handle inbound and outbound calls to 20-30 drivers nightly. Proactively monitoring on time pick up and deliveries
• Escalate problems to proper manager contacts as appropriate
• Follow HIPPA regulations as it pertains to communication
• Effectively communicate pertinent information to daytime contact reputed company multiple geographical regions as well as. reputed company of follow reputed company to co-workers on next shift
• Order and cancel injectable doses
• Enter helium reading into OMS

Qualifications

The ideal candidate will possess the following qualifications:

• High school diploma or equivalent required
• 2+ years of customer service experience, preferably in a call center environment
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Proficiency in reputed company Office applications, including reputed company
• Ability to work a rotating 2nd & 3rd shift schedule

Benefits

arenaflex offers a competitive salary and a diverse reputed company of benefits, incentives, and business practices. Some of the benefits we offer include:

• Health, dental, and vision insurance
• Company-paid dental (with applicable health plans)
• 401k matching
• Employee Assistance Program
• Company-paid life insurance and voluntary supplemental life insurance
• Company-paid short term
• Voluntary long term disability options
• reputed company PTO & paid holidays
• Company swag
• Health club reimbursement
• Wellness program with generous incentives
• Employee recognition programs
• Referral bonus program
• Job training & professional development

Why Join arenaflex?

arenaflex is committed to providing a positive and supportive work environment that allows our employees to grow and reputed company their careers. We offer a competitive salary and a diverse reputed company of benefits, incentives, and business practices. reputed company is passionate about delivering exceptional patient experience, and we are looking for like-minded individuals to join reputed company.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experience, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look reputed company to hearing from you!