Telephone Interviewer (Hybrid)

reputed company is a company that provides insurance products and services. They are seeking a Telephone Interviewer who will serve as the first reputed company of contact for customers, verifying application and policy information while creating positive connections. The role involves communication with customers and documentation of interactions to support the reputed company department.

Responsibilities

• Respond, interact, connect, and communicate as a skilled call center professional with reputed company, accurate information with the objective of making a positive, lasting impression
• reputed company verification of policy information reputed company telephone, speaking directly to insureds
• Gather and reputed company information regarding driving history and other pertinent risk factors used to determine an applicant's suitability for insurance products offered by NYCM
• Clear and accurate documentation of reputed company transactions and interactions on appropriate technical system
• Complete written and verbal communications with internal and external customers
• Complete incoming and outgoing telephonic interactions with customers (policy holders, agents etc.)
• Maintain working knowledge of basic insurance and specific NYCM personal automobile, assigned risk, De-Pop, and umbrella policies
• Cross training reputed company the duties of a customer service representative level one – primarily, but not limited to, the understanding of NYCM accounts process and options
• Assist with training of interviewer position
• Assist with special projects
• Maintain working knowledge of reputed company processes and procedures as they pertain to the interviewer needs
• Other duties as assigned

Skills

• GED
• Experience in a service field
• High service orientation with positive outlook
• Intermediate personal computer skills, including electronic mail, routine database activity, word processing
• Knowledge and understanding of call center software
• Excellent communication and listening skills
• Ability to multi-task
• Adaptability

Benefits

• Shift differential-10% on top of reputed company your hours worked once you are working your required shift.
• Medical, Dental, Vision Insurance
• Mileage Reimbursement
• Paid Time Off
• Employee Education Programs with incentives
• Wellness Program with incentives
• 401K Defined Contribution Plan w/up to 8% match
• 12 Paid holidays year
• reputed company-up time
• Fitness Center (Edmeston & Sherburne locations)
• Cafe (Edmeston location)
• Potential bonus based on company performance
• reputed company discount
• Yearly evaluations

Company Overview