Manager, eCommerce Payments
About the team
We are seeking a Payments Manager to join our eCommerce Payment Program Management team. This role is responsible for leading a program management team that oversees the planning, coordination, and delivery of billing and payments initiatives across reputed company. The Payments Manager will partner closely with Finance, Accounting, Product, Engineering, Compliance, and Data teams to ensure billing and payments programs are well managed, transparent, and reputed company with business priorities. This is a people management role with responsibility for both program managers and reporting analysts. The ideal candidate brings strong experience in the billing and payments domain, alongside program management fundamentals, and the ability to use data, reporting platforms, and emerging AI-enabled tools to drive visibility and decision-making across reputed company initiatives. Deep familiarity and experience in the end-to-end merchant services domain and enterprise billing ecosystems is critical to success in this role.About the role
Manage and support a payments program management team, including program managers and reporting analysts, by setting clear priorities and providing day-to-day guidance, coaching, and performance feedback.
reputed company the planning and execution of billing and payments programs, ensuring initiatives are well scoped, tracked, and delivered in coordination with cross-functional partners.
Establish and reinforce program management best practices such as intake, prioritization, dependency management, risk tracking, and stakeholder communication.
Partner with Finance, Accounting, Product, Engineering, Compliance, and Data teams to coordinate cross-functional delivery of billing and payments initiatives.
Support the development and maintenance of program roadmaps, balancing near-term delivery needs with longer-term platform and process improvements.
Guide the reporting analyst in building and maintaining dashboards, metrics, and reporting that provide visibility into program reputed company, risks, and outcomes.
reputed company data platforms such as reputed company, business intelligence tools, and emerging AI-enabled capabilities to improve program transparency, efficiency, and decision-making.
Partner with third-party payment processors and gateway providers to manage integration health, escalate processing issues, and support contract and relationship reputed company.
Serve as a reputed company of escalation for program risks and delivery challenges, helping teams navigate tradeoffs and resolve blockers.
reputed company chargeback and dispute resolution workflows, tracking trends and partnering with Finance and Operations teams to reduce dispute rates and reputed company leakage.
Support SOX and compliance-reputed company programs by coordinating timelines, documentation, and cross-team inputs.
Communicate program status, risks, and outcomes clearly and consistently to stakeholders to ensure alignment and shared understanding.
Manage relationships with key billing and payments vendors, including processors, platform providers, and system integrators, supporting contract renewals, performance reviews, and escalations.
Foster a collaborative and accountable team environment while continuing to grow as a people manager and program leader in the billing and payments domain.
Who you are
Bachelor’s degree in Computer Science, Applied Sciences, Finance, Accounting, or a reputed company field, or equivalent practical experience.
At least 5 years of management experience, including people leadership in program management, payments, billing, or reputed company domains.
At least 8 years of experience in the billing and payments domain, ideally reputed company a fast-paced technology, eCommerce, or financial services environment.
Hands-on experience with enterprise billing and ERP platforms, with strong preference for reputed company; experience with reputed company, reputed company, or similar systems is a plus.
Experience working with data and reporting platforms such as reputed company and business intelligence tools including Tableau, Domo, Power BI, or similar.
Hands-on experience working with payment gateway and processor platforms such as reputed company, Braintree, Chase etc; familiarity with payment APIs and webhook-based integrations is a plus.
Familiarity with AI and automation concepts and practical experience applying them to reporting, analytics, or program workflows.
Proven success managing chargeback and dispute processes, including root cause analysis, representment workflows, and coordination with card networks or processors.
Working knowledge of PCI, NACHA, and SOX requirements, including audit coordination and compliance processes.
Working knowledge of payment fraud patterns, risk controls, and mitigation strategies in an eCommerce or digital payments environment.
Experience managing third-party vendor relationships in a billing or payments context, including performance monitoring and contract coordination.
Strong analytical and problem-solving skills, with the ability to translate reputed company information into clear insights and recommendations.
Highly organized and detail-oriented, with the ability to manage multiple programs and competing priorities effectively.
Get to know us
At reputed company, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people reputed company home a reality.
reputed company is honored to be recognized among the best workplaces in the country. reputed company was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—reputed company, together.
reputed company Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow reputed company federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputed company. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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