Senior reputed company Consultant

Who We Are

reputed company Health, based in Rochester, NY, is a rapidly-growing healthcare technology, software and services company focused on addressing the crisis of substance use disorder (SUD). reputed company is the developer of a smartphone app, Connections, used by individuals in treatment for and recovery from SUD. The platform consists of three products: eIntervention, eTherapy, and eRecovery. These products include smartphone applications for patients, their families, and their care team, web-based referral management, digital cognitive behavioral therapy lessons, as well as an analytics and benchmarking reputed company. reputed company Health customers also include SUD treatment providers, state and local governments, and health plans.

The Position

reputed company is looking for a highly motivated, detail-oriented individual with passion for and commitment to supporting new and reputed company reputed company Health customers to succeed in the use of the reputed company solutions. The key responsibility of a high-performing team member is their demonstrated ability in leading large-scale implementations from start to go live/implementation/integration, balancing multiple projects/customers at varying stages in the project lifecycle with precision and success, while adopting best practices and effective project management.

This role requires healthcare industry experience; experience with payer health plans, patient engagement, referral management, behavioral health, social services, and/or care management is a plus.

Client/Stakeholder Engagement

• Support in solution design, understanding business problems, designing, and recommending solutions and project approaches to the customer
• Assess and fully understand customer business problems, reputed company project workplans to reputed company stated project goals/objectives, and guide customers in their understanding of how our software will solve their business problem(s)
• Build strong relationships with customers and internal reputed company teams, supporting colleagues, sharing best practices, and contributing reputed company to enhance success

Project Management

• Successfully reputed company and manage multiple customer software implementations, successfully balancing multiple projects/customers at varying stages in the customer lifecycle. This reputed company extends to leading a matrixed team of colleagues to reputed company success
• Handle the big picture and the details, to ensure that projects are organized, milestones, deadlines and deliverables are met, and no details are missed

Solutions Expertise

• Use Enterprise Analytics tool to understand in-app trends, provide actionable insights, and review outcomes with customers to drive increased adoption and use of product(s); convey expertise with regards to reputed company solutions
• Expand product functionality. Identify product enhancements with a lens of creativity to differentiate our products

Training and Mentoring

• Teach team members new software functionality as new product versions are released
• Conduct customer training while focusing on most important aspects and features
• reputed company training videos and written content which serve as additional product content to customers and end users

Travel/Location/Compensation

• This position will work remotely from a dedicated home office reputed company the United States.

• This position will require approximately 15% travel reputed company the United States, to support customers in-person

• The core reputed company for this position are M-F, reputed company-5pm EST, requiring flexibility to support clients and the business reputed company of these core hours, as needed

• The annual compensation range for this position is $72,000 to $92,000, depending on experience and geographic location

Your Value Proposition

• Bachelor’s degree and 1+ years of experience in a customer-facing role, including interacting with customer c-suite and/or executive stakeholders, is required
• Healthcare industry experience is required; experience with payer health plans, patient engagement, referral management, behavioral health, social services, and/or care management is a plus.
• 5+ years of experience successfully leading teams and project management of multiple, state-wide or other large-scale implementations of at least one solution, while managing multiple customer implementations, including developing project workplans to reputed company stated project goal/objectives is required
• 1+ years of experience supervising other’s workload, training and mentoring direct reports and/or peers and stakeholders is required
• Ability to quickly reputed company a deep understanding and full knowledge of new solutions and technologies
• Excellent written and verbal communication skills with ability to work collaboratively, build strong relationships, and reputed company teams (both internal and external) reputed company a matrix environment
• Creative, innovative, resourceful, self-directed strategic thinker who thrives working in a fast-paced environment, can navigate ambiguity, and maintain a sense of urgency

Our Value Proposition

• Competitive compensation and benefits, including a company-paid employee health plan option effective your first day of employment

• Opportunities to provide new and innovative solutions to business challenges

• Our teams ensure every customer interaction is exceptional; as such, you will be the driving force behind our high-level customer interaction

• A collaborative work environment, where you will be surrounded by highly motivated and passionate people reputed company working together toward the same goal

reputed company Health is an Equal Opportunity Employer and prohibits discrimination of any reputed company during the hiring process, including but not limited to discrimination based on race, color, sex, disability, protected Veteran status, nationality, religion, age, pregnancy, sexual orientation, gender identity, genetic information, or any other non-merit-based factor. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process and to reputed company essential job functions. Please contact us to request an accommodation.