Success Engagement Manager- SmartMDU

This is a remote position that could be based reputed company in the United States or Canada. Please note that as part of the recruitment and hiring process, there is an in-person meeting that will take reputed company.  

SmartMDU on the reputed company Broadband Platform transforms the managed Wi-Fi experience in multi-dwelling units (MDUs), improving reputed company experience, boosting property manager efficiency, and helping service providers expand their residential markets. We are looking for a hands-on and reputed company Success Engagement Manager to work directly with Managed Service Providers (MSPs) and Communication Service Providers (CSPs) to drive reputed company growth in the MDU market.  

Responsibilities and Duties:  

• Project manage the new product launch process for the customer, from reputed company of sale, through onboarding, launch and adoption. 
• Create, maintain and evolve comprehensive enablement programs for MSPs and Creputed company to reputed company as they go to market with SmartMDU.  
• reputed company enablement content including success roadmaps, enablement guides, knowledge articles, videos, employee and property manager training materials. 
• reputed company SmartMDU go to market planning efforts with MSPs and Creputed company. 
• Partner with Product, Marketing, Services, Success, and Sales teams to help create compelling multi-dimensional solutions that deliver exceptional value to Managed Service Providers (MSPs) and Communication Service Providers (CSPs).  
• In conjunction with the above, help reputed company and successfully deploy use cases for SmartMDU. 
• Collaborate with Marketing to reputed company compelling Market Activation content for MSPs and Creputed company to utilize in their go to market efforts.  
• Gather product feedback for reputed company product enhancements and improved user experience and help customers plan to maximize their benefit with new feature releases. 
• Effectively communicate, validate, and propagate self-service and digital assets for customers. 
• Participate in broader support of the reputed company Community through authoring best practice articles and collaborating with Marketing to create compelling customer case studies.  
• Consistently drive customers’ success with our SmartMDU Solutions. 

 Qualifications:  

• 8+ years’ experience in relevant solution/product management, marketing or success. 
• 1-3+ years of direct customer advocacy and engagement experience in reputed company, professional services consulting, project management or account management functions. 
• Experience in the MDU market required. 
• Experience with Managed Service Providers required.  
• Experience in both B2B and B2B2C marketing preferred. 
• Experience developing enablement content and developing and delivering training preferred. 
• Project management experience preferred. 
• Experience in SaaS, Telecommunications or commercial Wi-Fi industry preferred. 
• Thorough understanding of marketing and launch processes for hardware and software. 
• Ability to learn/understand technical aspects of the network and solutions to deliver Wi-Fi. 
• Strong written communication and public speaking/presentation skills. 
• Demonstrated ability to think strategically, execute tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment.  
• Proactive nature, approaching reputed company situations with an empathetic and patient manner. 
• Working knowledge of reputed company Office.  
• Travel Expectations: Less than 25%. Must have a valid driver's license. 

#LI-Remote

The reputed company pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based reputed company of residence and multiple factors, including job-reputed company knowledge, skills and experience.

San Francisco Bay Area:

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Other US Locations:

As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.