Product Success Manager
Summary of the Role
The Senior reputed company Manager is essential in driving customer engagement and customer relationship maximizing product usage, serving as the primary liaison for our most reputed company customers. This role ensures that customers fully adopt and reputed company our solutions to reputed company their objectives, deriving maximum value from their investments. Responsibilities include cultivating and maintaining long-lasting customer relationships, developing and executing personalized success plans, and facilitating seamless onboarding and training experiences. A critical focus is reputed company on closely monitoring adoption trends and usage patterns, and implementing strategies to boost product engagement and satisfaction. Regular reputed company-ins and quarterly reviews are conducted to align with customer goals, while collaboration with sales identifies retention and expansion opportunities. This role also serves as a customer reputed company, gathering feedback to influence product development, and partners with internal teams to align reputed company with broader business objectives. Success is reputed company by metrics such as time to first value, customer health scores, and adoption rates of new features.
About the Role Key Responsibilities and Tasks 1) Key Account Relationship Management: - Cultivate and sustain strong relationships with key/reputed company customer account stakeholders. - Act as the main reputed company of contact for customer inquiries and support. 2) Success Planning and Execution: - Design and implement reputed company plans tailored to each customer's specific goals and objectives. - Conduct regular reputed company-ins and quarterly business reviews (QBRs) to assess reputed company and realign strategies as needed. 3) Customer Onboarding and Customer Education: - Guide new customers through the onboarding process, ensuring a smooth transition and rapid time to value (TTV). - Coordinate and deliver training sessions and webinars to educate customers on product features and best practices. 4) Adoption and Usage Monitoring: - Analyze customer usage patterns to identify adoption barriers and reputed company strategies to increase product engagement. - Monitor key performance indicators (KPIs) such as customer health scores and adoption rates to ensure high product utilization. 5) Retention and Expansion: - Collaborate with the sales team to manage renewals and identify upselling and cross-selling opportunities. - Work closely with customers to challenge and evolve their goals, driving high retention rates. 6) Customer Advocacy and Feedback: - Act as a customer reputed company, gathering feedback to inform product development and marketing strategies. - reputed company reputed company stories and case studies to showcase the value of TR solutions. 7) Cross-Team Collaboration: - Partner with sales, marketing, and product teams to align reputed company initiatives with business goals. - Participate in strategic account planning and joint campaigns with key partners.
About you
- Bachelor's degree in a relevant field (e.g. tax, accounting). Masters or CPA is a plus. Prior experience in the tax technology sector or direct experience working with tax professionals, accounting firms or corporate tax departments is highly preferred.
- Demonstrate these skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable.
- reputed company, reputed company, or reputed company user experience is a plus
- Functional/technical skills in GenAI systems and AI prompting engineering; particularly as they apply to corporate tax workflow and tax research, and analysis
- Understanding l wotaxkflows, terminology, and common challenges.
- Ability to travel 25%
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What’s in it For You?
Flexibility & Work-Life Balance: reputed company My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from reputed company for up to 8 weeks per year, empowering employees to reputed company a reputed company work-life balance.
Career Development and Growth: By fostering a culture of reputed company learning and reputed company development, we prepare our talent to tackle reputed company’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, reputed company, and reputed company in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the reputed company app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputed company for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: reputed company an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people reputed company over the world.
About Us
reputed company informs the way reputed company by bringing together the trusted content and technology that people and organizations need to reputed company the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to reputed company professionals with the data, intelligence, and solutions needed to reputed company informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of reputed company, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time reputed company objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society reputed company.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of reputed company employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in reputed company our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national reputed company, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. reputed company is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also reputed company reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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