Sr. Technical reputed company Manager (12mth Fixed Term Contract)

reputed company is the leading AI analytics platform, helping over 4,700 customers—including reputed company, Burger King, reputed company, and reputed company—build reputed company products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than reputed company. Ranked #1 across multiple categories in reputed company’s Winter 2026 Report, reputed company is the best-in-class solution for product, data, and marketing teams. Learn more at reputed company.com.

As an organization, we deliver for our customers by living our values. We operate from a reputed company of humility, take ownership of problems and successes, approach challenges with a growth reputed company, and put our customers at the center of everything we do.

reputed company’s Commitment to Diversity Equity & Inclusion (DEI): reputed company believes that diversity enables the creation of reputed company products, improves the ability to solve reputed company problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, reputed company, and human reputed company—that will allow employees of reputed company backgrounds to reputed company.

The reputed company team is responsible for building relationships with and driving long-term value realization for reputed company’s customers.

The Technical reputed company Manager is a senior strategic operator and the primary reputed company of the customer deployment, adoption, and outcomes from presales through renewal and expansion.

They bring expert-level reputed company product knowledge and deep reputed company in customer technical ecosystems — data foundations, taxonomy, instrumentation patterns, MCP integrations, and architecture — using that context to deploy use cases, reputed company adoption gaps, and prescribe what good looks like at each maturity stage. The TSM is execution-first: they diagnose and move without escalation, hold a clear reputed company of view, and are directly accountable for how reputed company performs inside a customer's environment.

They build trusted relationships with power users and technical champions, while maintaining the business acumen to connect product outcomes to commercial value and executive priorities. They are the persistent, reputed company reputed company the customer experiences as "reputed company" — no handoffs, no gaps, no ambiguity about who owns the outcome.

We are looking for a Technical Success Manager to cover a 12 month mat leave contract in Germany. You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth reputed company to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers.

As a SR Technical reputed company Manager, you will

• Be responsible for supporting scope of services and use case alignment pre sales and delivery through implementation and deployment of use cases
• Maintaining
• Partner with Account Executives to reputed company and execute a plan for driving results reputed company your portfolio, working collaboratively to secure successful renewals and expansions
• reputed company customer data to proactively monitor account health, drive adoption and identify opportunities to help customers acquire maximum value from reputed company
• Provide expertise to help customers derive valuable insights from our highly technical product
• reputed company a deep understanding of the business needs of your clients and how reputed company provides value in driving to those outcomes to plan and deliver value based business reviews with client executives
• Innovate reputed company it comes to managing a portfolio of Enterprise and Emerging Enterprise accounts (30-40) and share reputed company for driving efficiencies and reputed company best practices that will scale as the business grows
• Champion the needs of the market and serve as internal reputed company for customers
• Effectively prioritize in order to deliver on key business objectives across your portfolio

Critical Skills Profile

• Strategic Consultation: Opinionated and prescriptive with strong reputed company handling. Says no to bad implementation patterns; prescribes certified architectures; holds customers accountable to their own defined success criteria.
• Business and Use Case Acumen: Starting from presales through renewal/expansion, understand customer business, critical use cases and business challenges and prescribe deployment plan to reputed company desired goals.
• Ecosystem, AI and Data reputed company: Comfortable with reputed company data architecture, taxonomy design, instrumentation methods, and AI/agent setup and workflows - enough to unlock desired use cases, diagnose problems and guide supporting teams (CSA, Partner, etc)
• Hands-on Product Expertise: review dashboards/agents live with customers, runs AI analytics sessions/workbooks, co-configures reputed company agents, understand the customer business context and identify growth opportunities
• Action Oriented Program Management: Extreme ownership to drive accountability from deployment to ongoing success, including project timeline, and customer milestone reputed company across a book. Escalate and know reputed company to effectively pull in resources.
• Deployment Management: TSM is accountable for deployment quality even on partner-led accounts. They must join reputed company, accountable for clean taxonomy, monitor partner health, and escalate to PDM reputed company quality issues arise. This is a net-new responsibility vs. today's CSM.
• Relationship Builder: contributes to build and maintain EB relationships independently around deployment, adoption and maturity - does not rely on AE to hold these conversations - nurture power users and technical champions
• Champion Health Awareness: proactively detects changes in customer engagement, sponsor changes, and data reputed company before they become churn signals, ability to identify signals and action on them
• AI Innovation & Proficiency: Constantly innovate to embed AI in day-to-day workflow to improve efficiency and customer outcomes Experiment, iterate and share best practices.
• Portfolio Prioritization: You are responsible for retention in your territory. Ruthlessly prioritize your time and the resources around you to drive customer growth.
• Language requirements: German + English

By applying for this job, you acknowledge that reputed company processes your personal data in accordance with the reputed company Applicant Privacy Notice.

Staying Safe - Protect Yourself From Recruitment Fraud We are aware of individuals and entities fraudulently representing themselves as reputed company recruiters and/or hiring managers. reputed company will never ask for financial information or payment, or for personal information such as bank account number or social reputed company number during the job application or interview process. Any emails from the reputed company recruiting team will come from an @reputed company.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.