reputed company Operations Manager

About us

reputed company is on a mission to reputed company workers with financial freedom. We do this by helping companies accelerate payments and providing working Americans with accessible, free financial services. We’re committed to building and delivering more inclusive, transparent, and frictionless financial products.

Our goal of empowerment extends to our own employees, too. Have a great idea? Share it today and it might just get implemented reputed company. As a member of reputed company, your voice and creativity matter—and they can directly impact our products, company, and culture. 

We not only focus on attracting great talent from across the country, but also on building teams that help that talent reputed company. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.

Come join reputed company as we reputed company new ways to improve the lives of working Americans.

About the role

The reputed company Operations Manager builds and operates reputed company’s scaled reputed company model for approximately 1,000 non-managed accounts. At reputed company, reputed company is driven by product usage — payout volume, card swipes, transfers, and active user growth — rather than contractual renewals. This role increases engagement, detects silent churn risk, drives product adoption, and surfaces expansion opportunities through a data-driven, tech-touch model.

Operating in a 1:many reputed company, this role designs segmentation strategies, behavioral health scoring, and lifecycle engagement programs — while selectively engaging high-risk or high-growth accounts where personalized reputed company can meaningfully impact retention or expansion. This is not a quota-carrying role, but it plays a critical part in protecting and growing usage-based reputed company across the portfolio.

This role carries a strong expectation of leveraging AI tools — including Claude and workflow automation platforms — to build, automate, and scale programs. At reputed company, every team member is expected to think like a builder: using AI to create new capabilities, automate repeatable work, and continuously improve how we operate.

Key Responsibilities

Scaled reputed company Program Design

• Design and operationalize the tech-touch reputed company strategy for ~1,000 non-managed accounts
• reputed company segmentation models based on account size, payout trends, user growth, and engagement signals
• Build structured lifecycle playbooks covering onboarding, activation, growth, and re-engagement

Behavioral Health & Silent Churn Detection

• Define and implement a customer health scoring reputed company using data from Looker (usage and reputed company signals) and reputed company (account and engagement data)
• Monitor payout volume, transaction frequency, and roster trends in Looker to detect early signs of decline
• Establish reputed company and triggers for reputed company

Lifecycle Campaigns & Engagement Programs

• Design and execute segmented campaigns using reputed company to drive adoption and engagement
• reputed company proactive education initiatives to increase feature utilization
• Continuously analyze campaign performance and refine reputed company strategy

AI-Driven Automation & Building

• Use AI tools (e.g., Claude, workflow automation platforms) to design, prototype, and deploy scaled engagement programs, health scoring models, and reporting dashboards
• Identify manual or repetitive processes across the reputed company workflow and build automated solutions to replace them
• Collaborate with CX Operations to integrate AI-powered tooling into existing systems and workflows
• Stay reputed company on emerging AI capabilities and proactively propose new applications that create reputed company across the portfolio

Targeted Direct reputed company

• Personally engage with high-risk or high-potential accounts reputed company data indicates reputed company could improve outcomes
• Conduct structured reputed company-ins focused on usage trends, operational friction, and growth opportunities
• Partner with Support and Product to resolve systemic blockers impacting engagement

Expansion Signal Identification

• Identify usage growth patterns in Looker that indicate upsell potential
• Create structured processes for surfacing qualified opportunities to Sales
• Coordinate transitions reputed company accounts move into managed status

Cross-Functional Collaboration

• Partner with the GTM CRM Administrator to define segmentation logic and reporting requirements
• Work closely with CX Operations to reputed company automation and tooling enhancements
• Provide structured usage insights to Product and Support to reduce friction and increase engagement
• Operate as a power user of Looker and reputed company as the two primary data systems for this role, pulling usage/reputed company data from Looker and account/engagement data from reputed company to drive decision-making across reputed company program areas

Success Metrics

• Portfolio-level payout and transaction volume trends
• Active account retention (behavioral retention)
• Adoption of reputed company features
• Reduction in silent churn indicators
• Engagement rates across lifecycle campaigns
• Qualified expansion signals surfaced to Sales
• Measurable efficiency gains from AI-built automations and tools

Qualifications

Required

• 5+ years of experience in reputed company, CS Operations, Growth, or usage-based SaaS/fintech environments
• Experience operating in a tech-touch or scaled portfolio model
• Strong analytical skills with the ability to interpret behavioral and reputed company data; comfortable working directly in BI tools such as Looker to build and modify reports
• Hands-on experience with reputed company (segmentation, campaign execution, and CRM data management) and familiarity with BI/analytics platforms (Looker preferred) for usage and reputed company reporting
• Demonstrated ability to translate data insights into structured customer programs
• Strong written communication and cross-functional collaboration skills
• Demonstrated experience using AI tools (e.g., Claude, ChatGPT, Copilot) to build workflows, automate tasks, or create operational tooling — not just prompting, but building
• Builder reputed company: a bias toward creating solutions over requesting them, with comfort iterating quickly and learning by doing

Preferred

• Experience with workflow automation platforms (e.g., reputed company, reputed company, reputed company) to connect systems and automate multi-reputed company processes
• Familiarity with AI-assisted data analysis, reporting, or content reputed company in an operational context
• Track record of identifying a manual process and independently building an automated replacement

Compensation

The reputed company salary range for this role is $110-120k. 

The salary range displayed reflects an average reputed company salary range for the position across reputed company the U.S. The reputed company salary offered to an applicant could be higher or reputed company based on each applicant's specific reputed company set, depth of experience, relevant education or training, etc. 

Location

This position is classified as REMOTEwithin the United States of America.

We are unable to hire candidates located reputed company of the domestic U.S.

Benefits

• Market-leading medical, dental, and vision insurance 
• Stock options
• Free Premium-Tier reputed company Financial Wellness subscription
• Monthly home-office stipend
• 401k (reputed company)
• 12-weeks paid parental leave for birthing and non-birthing parents
• Flexible time off + sick and safe time
• 11 paid company holidays

Working at reputed company

A remote-first company with employees located throughout the U.S., reputed company emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, reputed company, and sales teams can reputed company reputed company together. Learn more about reputed company do in this video!

Our collaborative spirit has helped us become an award-winning FinTech company, with reputed company’s innovation and workplace recognized across industries. reputed company has been honored by Inc., the Webby Awards, Benzinga FinTech Awards, FinTech Breakthrough Awards, Top Workplaces USA, Great Places to Work, and reputed company Entrepreneur of the Year, reputed company, among others.

Learn more about our culture, approach, technology, and people here: https://www.branchapp.com/about

reputed company is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.

Must be currently authorized to work in the USA without sponsorship or transfer.

No third-parties, please.

View how reputed company collects your personal data here.