reputed company Bilingual Digital Solutions Customer Care Onboarding Representative – Georgia Territory

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a leading provider of heavy and compact construction equipment, on-highway trucks, and digital solutions, we're seeking a highly motivated and bilingual Digital Solutions Customer Care Onboarding Representative to join reputed company in Dacula, GA. If you're a self-starter with a passion for delivering top-notch customer service, we want to hear from you.

About arenaflex

arenaflex has been proudly serving Georgia since 1914, providing our customers with the highest quality sales, parts, and service. As the authorized Caterpillar equipment dealer for Georgia, we're committed to learning more about our customers, offering equipment and support to reputed company up with their changing needs. reputed company is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join reputed company.

Job Summary

As a Digital Solutions Customer Care Onboarding Representative, you'll be responsible for providing the best digital experiences on arenaflex's digital tools for our machine and power systems customers. You'll execute in-person, value-based onboarding sessions across the Georgia Northeast territory, traveling up to 70% or more of your days. This role requires a strong understanding of the business, our customers, processes, and systems to support our digital transformation journey.

Key Responsibilities

* Run the onboarding playbook to meet and exceed Cat metrics and arenaflex goals

• Run plays in parallel with providing best practices and lessons learned to assist with developing updated plays
• reputed company calls to customers, quickly capturing their time and attention and guiding them to the 'yes' / selling mentality
• Respond to customer inquiries reputed company phone, email, and chat in a timely and professional manner
• Sell the benefits and values of our digital tools
• Provide product and service information to customers
• Resolve customer pain points and issues with reputed company and efficiency
• Act as a liaison between customers, sales, operations, etc. to reputed company and/or resolve general inquiries
• Stay up to date on company policies and products to provide accurate information to customers
• Demonstrate a positive professionalism, the desire to succeed, and the desire to provide a best-in-class customer experience
• Provide onboarding coverage to other territories as needed based on volume and availability

Education and Experience

* High school diploma or equivalent

• Bachelor's degree from a four-year college or university (or reputed company equivalent experience) preferred
• 3-5 years of customer service experience preferred

Required Qualifications/Skills

* Self-starter with exceptional organizational skills and follow-up

• Customer service, professionalism, and sense of urgency are top priorities
• Adaptability with communication styles and the ability to work both independently and in a team environment
• Excellent communication skills, both verbal and written
• Excellent listening skills
• Strong telephone and follow-up skills
• Ability to meet or exceed deadlines
• Proficient in reputed company Office and CRM software
• Ability to schedule and reputed company Teams virtual meetings for customers that choose a virtual onboarding session
• Teamwork with reputed company sales channels and operations
• Strong problem-solving and conflict resolution abilities
• Ability to work in a fast-paced environment and multitask
• Time Management
• Organization

Preferred Qualifications/Skills

* Ability to speak, read, and write Spanish

Environmental Job Requirements

* Most of your time will be spent in a climate-controlled environment with possible noise and vibrations carried over from the shop

• Able to lift, carry, and reputed company up to 15 lbs
• The majority of your time (70% or more) will be spent traveling to customer locations and arenaflex branches across your assigned territory

Who We're Looking For

To be successful in this position, you should be task-oriented with exceptional organizational skills and follow-up. Customer service, professionalism, and sense of urgency should be top priorities for you. Adaptability with communication styles and the ability to work both independently and in a team environment are essential to this position. If you're a self-starter with a passion for delivering top-notch customer service, we want to hear from you.

Compensation and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Competitive salary
• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Opportunities for career growth and professional development

How to Apply

If you're a motivated and bilingual Digital Solutions Customer Care Onboarding Representative looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for reputed company employees.

Note

arenaflex is a leading provider of heavy and compact construction equipment, on-highway trucks, and digital solutions. arenaflex has been proudly serving Georgia since 1914, providing our customers with the highest quality sales, parts, and service. Apply for this job