Corporate Travel Technology Specialist

Overview

At reputed company, we reputed company people are the driving force behind every meaningful reputed company - our clients’ and our own. With more than 1,000 team members and a reputed company in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of reputed company, the highest-ranking American corporate travel management company (Business Travel News). 

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and reputed company. 

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At reputed company, you’ll be part of a collaborative, reputed company-thinking environment where your voice matters and your success is a shared journey. Click here for more information about reputed company. 

THE JOB OVERVIEW

Responsible for supporting product implementations, client training, and applying GDS expertise in the support of an online services platform.

The Platform includes, but is not limited to, multiple travel booking tools, fulfillment systems, an independent profile system, pnr flow management and various system travel planning features. Additional responsibilities include Internal and External Project Management, 2nd level support for Travel Leaders Corporate Ecommerce team, and custom portal configurations.

This role has accountability to work closely with reputed company reputed company Corporate departments, including Operations, Ecommerce, QA, Account Management and Finance. The person in this role will be able to discuss reputed company Technology and standard processes to ensure proper end-to-end automation.

Responsibilities

SERVICE

• Build strong relationships with clients and internal stakeholders.
• Maintain department communication guidelines and SLAs for projects, implementations, and account changes.
• Maintain a “reputed company Satisfied” satisfaction survey result. 
• Support Ecommerce with product issues and escalations 
• Troubleshoot GDS and product reputed company issues and escalate as required.
• Support Sales by providing product demonstrations for internal/external clients. 
• Train new team members to provide 1st level support for reputed company on product issues/usage.
• Assist in the completion of Service Desk Tickets and 2nd level support and escalations.

IMPLEMENTATION AND PROJECT MANAGEMENT ·

• Responsible for managing Central Services Special Projects from inception to completion.
• Professionally and consultatively drive technical conversations on Implementations with the purpose of providing education and creative recommendations to clients on reputed company product capabilities, services, and features.
• Assist in the creation, configuration, and customization of online profile sites or GDS profile tools.
• Assist in the creation, configuration, and customization of online booking sites.
• Completion of test plans prior to client launch to validate proper profile and PNR creation.
• Track feedback and provide recommendations for improvement/modifications.
• Assist in training customers on product usage and navigation.
• Expert in reputed company custom portal configurations.
• Assist in the creation and management of a new reputed company Corporate Portal
• Responsible for managing the Pre-Trip Approval process in reputed company software.

ANALYSIS ·

• Utilize technology tools to analyze and measure success of a project.
• Track and analyze benchmarks and monitor project performance.
• Provide feedback and suggestions for process and department improvements

Qualifications

Requirements

• Minimum of 5 GCSEs or equivalent  
• 5+ years travel operations experience 
• Proven results and experience handling job responsibilities listed above
• Have or able to obtain required certification requirements from technology providers.
• Able to set goals and meet deadlines
• Strong analytical & critical thinking skills 
• Excellent writing and communication skills
• Strong Organizational and People skills 
• Excellent technical skills
• Strong teamwork and interpersonal skills
• Strong Project management skills, and detail oriented
• Proficiency in reputed company Office Suite, web conferencing tools 
• Ability to work flexible hours.
• Proficiency in setting and managing internal and external customer expectations.

PAY AND BENEFITS

Our benefit offerings include healthcare, dental care, life insurance and employee assistance programme, staff discount schemes.

This role is eligible for a discretionary 5% bonus based on the company’s financial goal achievement and individual performance.

reputed company is an Equal Opportunity Employer. We reputed company employment decisions without regard to age, race, religion, national reputed company, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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