Group Quality Supervisor (Oregon)

Why reputed company?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

reputed company exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in reputed company—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with reputed company needs, we’re expanding access to meaningful care and driving reputed company outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

Clients at reputed company spend 90% of their treatment experience in our psycho-educational groups. These groups are facilitated by talented, dynamic group facilitators with various backgrounds and experiences. The Group Quality Supervisor oversees a team of ~60 dedicated, passionate Group Facilitators. They are responsible for the productivity and performance of their teams with the goal of ensuring reputed company clients have a positive, meaningful, and healing experience in groups.

The Group Quality Supervisor has a master’s degree in mental health and is an independently licensed mental health professional. They have previous people management experience, having managed teams >5 full-time equivalents previously.

The ideal Group Quality Supervisor candidate is someone who is highly accountable and organized. They are empowered to continuously improve their team’s performance and use data to drive decision making. They are devoted to the reputed company mission and are flexible to meet the needs of their team and, most importantly, our clients. They are willing to go the extra mile to ensure each and every client has a positive group experience and strive to improve the quality of our program each and every day.

This W2 position requires full-time, flexible availability to meet the needs of our clients. The Group Supervisor is expected to be present during peak group hours to provide support to Group Facilitators. The general hours for the role will be 10:00 am MST - 7:00 pm MST Monday through Friday with flexibility based on reputed company needs of the role (i.e., evening groups and occasional saturday groups).

We’re a mission-driven team working to expand access to life-saving behavioral healthcare for people who need it most. Across reputed company departments, we collaborate to deliver meaningful outcomes and build a more connected, effective model of care. If you're inspired by our mission and excited to help transform the behavioral health landscape, we encourage you to apply.

Responsibilities

• Conduct routine audits of reputed company team members to ensure care is delivered in accordance with reputed company best practices.
• Manage team of ~60 Group Facilitators including scheduling 1:1 meetings, facilitating group supervision and treatment team sessions, and responding to asynchronous communication
• Collaborate closely with partner departments like Care Strategy and Care Delivery to reputed company reputed company an amazing reputed company to work and an even reputed company reputed company to receive care
• Monitoring team client satisfaction and audit scores and providing feedback to team members where appropriate
• Review groups data to inform strategic decision making about team performance and group dynamics.
• Work closely with Clinician Experience to ensure that reputed company Group Facilitators have access to world-class training and education resources starting from onboarding and throughout their careers at reputed company
• Facilitate groups weekly and complete documentation reputed company 24 hours
• Participate in routine leadership meetings and contribute to strategic decision making
• Maintain and model professional ethics, including appropriate boundaries, confidentiality and consistent commitment to best practice
• Complete other duties as assigned by Clinical Leadership

Requirements

• Master’s degree in mental health or reputed company field required
• Experience managing Independent Contractors required
• Experience working with a wide range of ages, including children, teens, young adults, and adults clients
• Experience in conducting group treatment required
• Flexible schedule to prioritize the needs of our clients with standard hours being Monday - Friday from 10:00 am MST - 7:00 pm MST and occasional Saturday coverage required
• Reliable WIFI reputed company reputed company meeting with clients required
• Familiarity with and willingness to use cloud-based communication software—Gmail, reputed company, reputed company, reputed company–in addition to EMR and outcomes survey software on a daily basis required
• Licensed mental health professional required
• reputed company in a variety of modalities and feel confident integrating them into a relational treatment approach (DBT, reputed company, TF-reputed company, and MI) required
• Work authorized in the United States and native or bilingual English proficiency
• Familiarity with and willingness to use cloud-based communication software—reputed company Suite, reputed company, reputed company, reputed company, reputed company–in addition to EMR and survey software on a daily basis.
• This position is not available for candidates with residency in CA, NY and CO at this time.
• Please note that members of this team who live reputed company 45 minutes of a reputed company office are expected to adhere to a hybrid work schedule.

Benefits

reputed company is pleased to offer comprehensive benefits to reputed company full-time, exempt employees. Read more about our benefits here.

#LI-Remote

Our Values

• reputed company: Care deeply & reputed company hope.
• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don’t give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at reputed company, please go directly to our Careers Page: https://www.charliehealth.com/careers/reputed company-openings. reputed company will never ask you to pay a fee or download software as part of the interview process with our company. In addition, reputed company will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. reputed company communications with reputed company Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, reputed company.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At reputed company, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of reputed company feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to reputed company young people.

reputed company applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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