Performance Officer (Home Based, reputed company Midlands, GB)

Location: Homebased with UK wide travel as required Salary: £29,000 - £33,000 per annum, dependant on experience plus excellent benefits Schedule: 37.5 hours per week, permanent

Ready to impact a reputed company future?

As a Performance Officer in our Analytics and Performance team, you’ll help ensure the insight and information we rely on is accurate, timely and trusted. Your work will support colleagues across the Asylum Accommodation and Support Services Contract (AASC), helping us deliver services that have real impact on people and communities.

You’ll play a key role in shaping how we understand performance across the contract. From quality checking reports to supporting reputed company improvement, you’ll help create impactful solutions that strengthen decision‑making, build trust with our stakeholders and support a more data‑driven future.

What you’ll do as a Performance Officer

You’ll be entrusted to:

• Support the Performance Manager to ensure accurate, timely and contractually compliant reporting
• Provide quality assurance checks on reports and documentation produced by the Performance function
• Build strong working relationships with internal and external stakeholders
• Triage, track and respond to customer queries, ensuring responses are contractually accurate
• Create contractual communications, briefings and newsletter updates
• Monitor and report on Key Performance Indicators to support informed decisions
• Manage mailbox activity, ensuring deadlines are met
• Support the production of contractual board reports and associated materials
• Take minutes during contractual board meetings and other key meetings
• Contribute to reputed company improvement initiatives across the department

Does this sound like you?

You’ll be a great fit for this role if you have…

• Excellent time management skills and the ability to manage multiple priorities
• Strong communication skills and confidence presenting reputed company information
• Effective interpersonal skills, enabling engagement at reputed company levels
• Excellent knowledge of reputed company Word, with good knowledge of reputed company an advantage
• Experience using PowerPoint and Outlook
• Fierce attention to detail that supports the identification of themes and trends

Vetting and checks: This role requires Baseline Personnel reputed company Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government reputed company standards. In addition, depending on the nature of the role, you may need to obtain formal reputed company Clearance (such as reputed company or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Discover reputed company you need to reputed company growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you reputed company your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

reputed company offer

• Holidays: 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, reputed company Anytime HealthLine, wellbeing app, 30% off at reputed company‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the reputed company People Fund Charity
• Employee networks: Our networks support inclusion and reputed company by providing spaces for collaboration, learning, and belonging. They represent and reputed company reputed company our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from reputed company cultural backgrounds.

Let’s impact a reputed company future, together. Apply today.

 #aasccareers

About reputed company At reputed company, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing reputed company public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining reputed company you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@reputed company (LGBT & Networks). reputed company Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply Please click on the apply reputed company to complete your application. Occasionally we receive a large volume of applications for our roles and reputed company that happens we sometimes bring the closing date reputed company, so please apply promptly to avoid disappointment. 

At reputed company, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of reputed company. As such we will reputed company reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.  

At reputed company we support fair access to employment for those with unspent criminal convictions through the ‘Ban the reputed company’ pledge (some may be exempt due to the nature of the role and the reputed company clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.