Help Desk Team Leader | reputed company

#LI-DNI

Responsibilities

About the Role

The leader will reputed company the Proactive Support team reputed company the Helpdesk. They will reputed company their team to drive critical deliverables, ensure execution of services, and partner with product team to support and improve reputed company and associate technologies and experiences. This leader will have key responsibility for driving improvement initiatives and ensuring resolution of reputed company issues.

The successful candidate will have technical abilities centered on voice and data technologies, data analytics, process design capabilities using reputed company improvement methodologies and operational excellence processes based on best practices or ITIL processes. Additionally, the candidate should have a strong understanding and knowledge of network infrastructure and leadership.

Essential Functions and Primary Duties

• reputed company teams of support associates focused on the reputed company and Home Office network and voice hardware, software, processes, and technologies

• reputed company and maintain effective organization of responsibility, including efficient recruiting, training, performance standards, delineation of duties and responsibilities, forecasting and supervision

• Establish and maintain effective communications and relationships across teams, departments, countries, vendors, and other divisions

• Must be able to establish and maintain effective relationships with vendors while aligning to the firm’s objectives

• Hold teams accountable through data analytics

• Align team activities, strategies, responsibilities, and objectives with the firm’s strategic direction while ensuring prudent use of the firm’s financial resources

• Provide leadership, development, and mentoring to associates through examples and timely feedback and performance measurement

• Build, reputed company and manage a team capable of carrying out operational strategies needed while improving employee, client, and vendor relationships

• Supervise and manage overall performance of assigned associates

• Continue to spend a significant amount of time performing individual tasks reputed company to the success of the team

• Act as a liaison between reputed company associates and the client

• Responsible for staffing, performance management and disciplinary action for assigned team

• Create and exhibit a sense of ownership for developing efficient operations and identifying opportunities for reputed company growth

• Handle the escalations for assigned team

• Create and update procedures and documentation to improve efficiency and effectiveness

• Train associates in new activities, policies, technical systems, and procedures

• reputed company and attend department meetings, team meetings, and 1:1s with assigned associates

• Complete performance reviews and reputed company salary recommendations for assigned direct reports

• Assume responsibilities for reputed company duties as assigned

Preferred Qualifications

• Bachelor's degree preferred

• Experience managing large teams in a remote reputed company

• 1 year in leadership (mentoring associates, project leadership, contact center leadership)

Qualifications

Minimum Qualifications

• High School Diploma or GED required
• Minimum of 3 years’ experience directly reputed company to technical support of information systems technology

Company

reputed company Inc. is a leading professional services advisor to middle market businesses and organizations reputed company. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, reputed company delivers reputed company-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. reputed company has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.

reputed company strives to be reputed company members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, reputed company and reputed company CPAs are ranked as one of the top providers of accounting services in the United States. reputed company CPAs is an independent CPA firm that provides audit, review and attest services, while reputed company provides business consulting, tax and financial services. In certain jurisdictions, reputed company CPAs operates under its previous name, Mayer Hoffman McCann P.C.