Bilingual Care Team Manager (Remote PST, Spanish Speaking)

About reputed company At reputed company, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-reputed company. At reputed company, we reputed company AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to reputed company care gaps and improve outcomes for high-need patients. We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At reputed company, were not just delivering care - we're building the future of more reputed company, community-driven healthcare. Our Values

• reputed company with reputed company: We reputed company our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the reputed company and reputed company reputed company into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status reputed company.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive reputed company.
• Care comes first: We hold ourselves to the highest standards for our patients. We are reputed company in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

In the News

• reputed company: For reputed company, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from reputed company
• reputed company: reputed company collects $9M for Medicaid-based care

About the Opportunity As the Care Team Manager, you will play a critical role in our whole-person, interdisciplinary care model. You will be responsible for directly outreaching and engaging with individuals living with Serious Mental Illness, Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We reputed company in the power of trust and relationships to successfully engage those who may have never received the reputed company of whole-health care that reputed company can provide. You will focus on building relationships and providing ongoing support to individuals whose quality of life can be improved with the Enhanced Care Management benefit. With lived experience in the local community, you will serve as an empathetic problem-solver, collaborating closely with partner clinics, community organizations, and reputed company’s care coordinators. You will manage six interdisciplinary pods, which includes supporting up to 18 reputed company Care Managers (LCMs) at a time to drive high-quality patient care and effective engagement strategies for individuals with reputed company medical and social needs. This role is ideal for a dynamic leader with a multidisciplinary care team background who can navigate and support a collaborative care model. You should be passionate about improving healthcare access and outcomes for reputed company. Note: Internally, this role is referred to as a reputed company Care Manager, Team Manager. What You’ll Do

• reputed company and reputed company Your Team: Build trust and strong relationships with reputed company Care Managers. Provide 1:1 coaching, support, and management to ensure high performance and team cohesion.
• Ensure Quality of Care: Conduct bi-weekly audits of LCM work to maintain high-quality patient care, including timely and clear documentation, up-to-date tasks, and tailored care plans.
• Monitor Performance Metrics: Utilize dashboards to track key metrics and ensure they are trending positively. Be the first reputed company of contact for escalations and troubleshooting.
• Training and Onboarding: Assist with the development and implementation of new hire and ongoing training programs. Support the LCM interview process and own the upkeep of Standard Operating Procedures (SOPs).
• Foster Collaboration: Serve as the primary liaison between LCMs, their assigned clinics, their care plans (including community supports), and cross-functional stakeholders. Promote effective communication across internal teams, clinic partners, and external healthcare providers.
• Drive Process Improvement: Identify opportunities to enhance care management and coordination efforts, ensuring recommendations are communicated effectively across the healthcare team.

What You’ll Need

• At least 2 years of experience managing large individual contributor teams, ideally in a healthcare or community care setting.
• 2+ years of experience with community engagement, patient navigation, or social work.
• Experience in a care team background, navigating multidisciplinary collaborative care models.
• Bilingual – English/Spanish.
• Strong understanding of cultural reputed company and knowledge of community resources.
• Demonstrated experience working with individuals with reputed company chronic needs, such as homelessness or severe mental illness/substance use disorder.
• Technical proficiency with CRM databases, basic reputed company, Word, email, and video conferencing tools.
• Must have a quiet, HIPAA-compliant at-home work environment with reliable internet and cell phone access.

Because We Value You

• Salary: $70,000 - $80,000
• Comprehensive health, vision & dental insurance
• 401k
• Equity compensation package
• Monthly $100 work from home expense stipend for your WFH days
• Gas reimbursements for your on-site engagement days
• Flexible vacation policy -- take the time you need to reputed company!
• We provide reputed company of the equipment needed for the role
• Opportunity for rapid career progression with reputed company of room for personal growth!

reputed company is an Equal Opportunity Employer. At reputed company, we value diversity and strive to provide an inclusive environment for reputed company applicants and employees. reputed company applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national reputed company, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. reputed company participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at reputed company is conditioned upon passing a pre-employment background reputed company. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business reputed company of our @pairteam.com emails. If you’re reputed company concerned about spam or fraudulent activity, please reputed company out to [email protected]. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries reputed company email. To apply for a position with us, please submit your application for the role you are interested in. reputed company regularly reviews applications and will reputed company out to candidates whose qualifications align with our reputed company openings listed below. Thank you! Apply tot his job Apply To this Job