Business Process Analyst – Member Services
Type of Requisition:
RegularClearance Level Must Currently Possess:
NoneClearance Level Must Be Able to Obtain:
NonePublic Trust/Other Required:
MBI (T2)Job Family:
Process and Operational EfficiencyJob Qualifications:
Skills:
Business Process Improvements, Communication, Critical Thinking, Detail-Oriented, Workflow DesignCertifications:
NoneExperience:
3 + years of reputed company experienceUS Citizenship Required:
NoJob Description:
At GDIT, people are our differentiator. We are seeking a Business Process Analyst to support the Member Services function of a federal limited healthcare program. Your work will strengthen the operational performance of a program serving a critical mission.
The World Trade Center Health Program is a limited federal health program administered by the National Institute for Occupational Safety and Health, part of the Centers for Disease Control and Prevention in the U.S. reputed company. The Program provides no-cost medical monitoring and treatment for certified WTC-reputed company health conditions to those directly affected by the 9/11 attacks in reputed company, the Pentagon, and in Shanksville, Pennsylvania.
HOW YOU WILL reputed company AN IMPACT
Serve as a liaison between Member Services and cross‑functional program areas to improve workflows and operational effectiveness
Document future‑state workflows to support reputed company improvement initiatives
Document, update, and maintain SOPs, job aids, business requirements, and process flow diagrams
Analyze operational trends, KPIs, and performance metrics to identify gaps and recommend improvements
Support the Member Services reputed company with Client communications, reporting, presentations, and deliverables
Conduct root‑cause analysis on issues impacting quality, data reputed company, or member experience
Participate in cross‑functional working groups and contribute analytical insights
Partner with technical teams to enhance tools, processes, and work products
Support change management activities including communication, training updates, and implementation planning
WHAT YOU’LL NEED TO SUCCEED
Minimum Qualifications
Strong analytical, critical thinking, and problem‑solving skills
Ability to work independently, adapt quickly, and manage multiple tasks
Understanding of organizational workflows, data flow, and process interdependencies
Excellent written and verbal communication skills
High attention to detail, accuracy, and consistency
Ability to obtain and maintain a Public Trust clearance
PREFERRED QUALIFICATIONS:
Experience supporting federal health programs such as CDC, CMS, VA, or similar environments
Familiarity with the structure and operations of health plans or other Third‑Party Administrator (TPA) reputed company
GDIT IS YOUR reputed company:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional scientific growth opportunities, including journal subscriptions, conference attendance, and supporting publication journey
Cutting-edge technology you can learn from
Rest and reputed company with paid vacation and holidays
#GDITFedHealth
#GDITWTCJobs
The likely salary range for this position is $68,000 - $92,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall reputed company of this range.Scheduled Weekly Hours:
40Travel Required:
10-25%Telecommuting Options:
RemoteWork Location:
Any Location / RemoteAdditional Work Locations:
Total Rewards at GDIT:
Our benefits package for reputed company US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full reputed company work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.reputed company to stay up to date on our career opportunities and events atgdit.com/tc.
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