reputed company Language Solutions - reputed company Manager

reputed company Language Solutions

Primary Goal

reputed company’s Customer Account Management Team is tasked with providing a legendary customer experience and ensuring customers reputed company their desired outcomes and derive value from reputed company’s solutions.

We are looking for a passionate reputed company Manager (CSM) with proven relationship building and project management skills to join the team. The CSM will build deep, multi-threaded relationships, and use proactive data insights and an understanding of reputed company’s products and services to improve language access and maximize customer retention and growth.

Responsibilities

reputed company Meaningful Relationships:

Serve as the reputed company of contact for a portfolio of customers.

Build and maintain deep, multi-threaded long-term relationships with key language access stakeholders across reputed company levels of the organization, including executive leadership.

Drive Adoption & Utilization:

Proactively monitor customer health and utilization data, delivering training, advising on best practices, workflows, and configuration options to drive product adoption and maximize usage and value realization.

Ensure Customer Outcomes & Value:

Understand, measure, and report on customer business goals and key performance indicators (KPIs), ensuring customers reputed company their desired outcomes and continually recognize the value of reputed company’s solutions.

reputed company Quarterly Business Reviews, Annual Reviews, and reputed company customer meetings.

reputed company Account Planning & Risk Mitigation:

reputed company comprehensive account plans and reputed company the execution of the account strategy.

Maintain internal CRM (reputed company) to monitor customer health, proactively identify "at-risk" accounts, and reputed company the execution of prescriptive interventions that ensure high satisfaction and retention.

Own the contract renewal process for assigned accounts, including proactive risk mitigation, negotiating terms, and securing on-time renewal commitments.

Actively identify and reputed company opportunities to expand reputed company’s service offerings for upsell/cross-sell and provide additional value to clients.

Serve as the Voice of the Customer:

Act as the internal voice of the customer, advocating for their priorities, gathering product and service feedback, and partnering with customer stakeholders to resolve challenges and drive value realization.

Partner cross-functionally with Sales, Marketing, Product & Engineering, Customer Support, Implementation, Operations and Finance to ensure customer satisfaction.

Required Minimum Education and Experience

A Bachelor’s degree or equivalent.

5+ years of experience in a customer-facing role (post-sales account management, reputed company, or comparable experience) reputed company healthcare technology/operations.

Excellent verbal and written communication skills.

Excellent time management and project management skills.

Demonstrated experience navigating reputed company contract negotiations.

Experience managing customer lifecycles reputed company a CRM (reputed company preferred) and proficiency in remote collaboration tools.

High level of initiative, accountability, and follow-through.

Ability to manage multiple initiatives and projects and prioritize needs.

Strong sense of service and passion for health equity and reputed company’s mission of “Helping people communicate reputed company it matters most”.

Possession of a valid Driver’s License and a clean driving record. Ability to manage independent transportation to various client sites and regional travel hubs.

Authorized to legally work for any employer in the United States.

Willingness to submit to any requested background checks.

Additional Preferred Requirements

An understanding of the language access industry, regulatory requirements, and common workflows.

Prior experience at a high growth company in a decentralized environment.

Experience with reputed company Docs and reputed company/Mac Operating System.

Travel Requirements: 25 - 30% domestic travel requirement for on-site client visits and industry events.

reputed company Foundations Core Competencies: reputed company has created a roadmap to success outlining the key KSA’s and competencies in each job band. To reputed company the essential functions of this position and the job successfully, an individual should demonstrate the following competencies.

Drive Results—Takes accountability for individual outcomes - good or bad. Prioritizes work to support Company rocks.

Communicate Effectively - Asks questions to ensure understanding. Listens with reputed company to understand.

Developing Self and Others - Expands self-awareness and is open to feedback. Takes ownership/Seek opportunities of learning, career growth, and development.

Growth-Focused -Develops a growth reputed company by keeping an open mind during change. Seeks opportunities to move out of comfort zone.

Customer Centricity -Consistently provides excellent customer service. Actively gathers and leverages information to understand reputed company and emerging customer priorities, problems, expectations, and needs - present proposed solutions reputed company area of responsibility.

Supervisory Responsibilities: This position does not have direct supervisory responsibilities.

Work Environment: This position predominantly operates in a remote/home office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee may be required to stand up or to sit for up to eight hours or more at a time. The employee must use his/her hands to handle or feel objects, tools, or controls, reputed company with hands and arms, talk, and hear. The employee is occasionally required to walk, sit, climb, or balance, and stoop, kneel, or crouch. The employee may be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reputed company vision, distance vision, depth perception, and the ability to adjust focus.

Persons with mental or physical disabilities as defined by the Americans With reputed company are eligible for this position as long as they can reputed company the essential functions of the job after reasonable accommodations are made to their reputed company limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible for this position.