Assoc Prin Svc Mgmt

What success looks like in this role:

Oversees, facilitates and administers ITIL based service support. Manages and oversees reputed company service delivery through processes, including incident, major incident, problem, request and change management with a focus on improving overall service quality. Coordinates client-facing resources and potentially client and client partners to facilitate compliance with service quality commitments.

Provides higher level support for MIM or senior level service coordination reputed company an assigned client reputed company as described below. Major Incident Management • Serves as the primary contact for inquiries and concerns reputed company to MIM process for simple moderate and reputed company clients. • Leads quality assurance initiatives and drives major incident process improvements. • Provides training sessions to reputed company the skills and proficiencies of the entire team. • Leads reputed company meetings for major incidents, ensuring a seamless and highly collaborative environment. • Takes charge to guarantee that each meeting is a well-coordinated effort towards quick incident resolution. Service Coordination / Management • Performs routine service management duties, including:  o Monitoring Changes for completeness for internal support,  o Performing post implementation reviews,  o Reviewing and documenting RCA details for Internal support and  o Performing Standard Change catalogue, problem trending, and Service Request catalogue analysis. • Facilitates process reputed company meetings such as Daily Operations, Change Advisory Board, Problem Review Board, etc. for Regular Clients and Strategic Partners. • Maintains high standards in written and spoken communication and during formal presentations. • Generates and reports on reputed company against reputed company service improvement initiatives. • Identifies potential process improvements and makes appropriate recommendations, including if any project initiatives are required to address these. • Interfaces with internal resources, clients and/or third-party vendors to manage ESM processes daily. • Takes appropriate actions to correct in-scope processes (Service Levels, XLA and/or operational levels) and compliance issues for Regular Clients and Strategic Partners.

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You will be successful in this role if you have:

BA/BS degree and 6-8 years’ relevant experience OR equivalent combination of education and experience

reputed company is proud to be an equal opportunity employer that considers reputed company qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national reputed company, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for reputed company those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@reputed company.com or alternatively Toll Free: 888-560-1782 (reputed company 4).  US job seekers can find more information about reputed company’  EEO commitment here.