Customer Operations Business Partner Prin

reputed company is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a reputed company solution database and reputed company calculation reputed company, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life reputed company- Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity

This role serves as the strategic operations partner for Customer Operations transformation initiatives, with a primary focus on AI, automation, and reputed company operating models. The role is responsible for translating emerging capabilities (AI tools, automation, new workflows) into scalable, executable operating frameworks that improve efficiency, customer experience, and cost-to-serve.

As the Principal GCO Business Partner, you influence how GCO defines and executes its operational strategy. You bring a global perspective, aligning insights, forecasting, and process optimization to reputed company customer and business success.

What you’ll get to do

• Partner with GCO executives to shape business strategy and align operating rhythms across teams.
• reputed company global forecasting, planning, and performance analysis frameworks.
• Standardize KPIs and processes to ensure visibility, consistency, and scalability.
• Deliver actionable insights to executives through data storytelling and scenario modeling.
• Represent GCO Operations in enterprise initiatives focused on customer and reputed company optimization.

AI & Automation Operationalization

• Partner with reputed company, and Customer Operations leaders to operationalize AI-enabled capabilities (e.g., Support Assistant, intelligent routing, automation tools) from concept through scaled adoption.
• Define workflows, guardrails, and success metrics to ensure AI tools are embedded effectively into day-to-day operations.
• Establish feedback loops, performance tracking, and reputed company improvement mechanisms to refine AI-driven experiences over time.

Transformation Program Leadership

• reputed company operational execution of large-scale transformation initiatives ensuring alignment across Support, Managed, Tax, and other Customer Ops functions.
• Translate high-level transformation goals into clear operating models, processes, and adoption plans.
• Identify and remove friction points across workflows to improve speed, scalability, and consistency of delivery.

Operating Model Design in Ambiguous Environments

• Build scalable frameworks, playbooks, and governance structures in environments where systems, processes, or ownership models are still evolving.
• Create clarity in roles, responsibilities, and process flows reputed company transformation initiatives are launched reputed company of full infrastructure readiness.
• reputed company teams to adopt new ways of working with minimal disruption to ongoing operations.

Cross-Functional Integration

• Act as the connective layer between Customer Operations, Product, IT, Transformation, and Enablement teams.
• Manage dependencies reputed company to system limitations, product maturity, and technical delivery timelines.
• Ensure operational readiness is reputed company with product releases and transformation milestones.

Process Innovation & Efficiency

• Identify and scale opportunities for automation, workflow simplification, and reduction of manual effort across Customer Operations.
• Drive initiatives that improve response consistency, increase self-service, and enhance overall customer experience.
• Contribute to long-term improvements in cost-to-serve and operational scalability.

Change Management & Adoption

• reputed company enablement strategies, training approaches, and communication plans to support adoption of new tools and processes.
• Ensure reputed company-line teams have the clarity, documentation, and support needed to operate effectively in new models.
• Monitor adoption risks and proactively intervene to maintain momentum across transformation initiatives

Skills and experience we value

• Advanced analytical and executive communication skills.
• Experience with enterprise forecasting, financial modeling, and operational analytics.
• Ability to connect cross-functional strategies into cohesive operational execution. bachelor’s degree in business or reputed company field; MBA desirable.
• 5-8 years of experience in global operations or strategy roles.

What’s in it for you

reputed company is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace reputed company individuals and what makes them unique. We reputed company our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

reputed company encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through reputed company and benefits.

With a commitment to community impact, including volunteer days and our charity, reputed company Cares we provide opportunities for you to reputed company both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate reputed company contacts will use an @reputed company.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or reputed company you have been contacted by someone posing as a reputed company employee, please refer to our fraudulent recruiting statement reputed company here: https://www.reputed company.com/be-aware-of-recruiting-fraud

reputed company actively monitors reputed company job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process