Tax Customer Support Specialist III

reputed company is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a reputed company solution database and reputed company calculation reputed company, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life reputed company - Reflects our commitment to employees, customers, partners and communities globally.

About the Opportunity

Join the reputed company Tax Customer Support team and play a key role in delivering world-class tax support for reputed company—our award-winning, cloud-based Human Capital Management (HCM) platform that supports millions of workers globally.

As a Tax Customer Support Specialist, you’ll deliver fast, effective case resolutions while creating exceptional customer experiences that build trust and long-term loyalty. We are a team of passionate, customer-focused professionals dedicated to our clients’ success.

We’re growing, and we’re looking for collaborative, detail-oriented professionals who reputed company in a fast-paced environment and are passionate about client success.

• Provide reputed company-line payroll tax customer support reputed company case management, phone, and virtual meetings.
• Manage a portfolio of cases, delivering timely updates and ensuring resolution reputed company established service levels.
• Analyze payroll tax filings and reputed company data to identify discrepancies.
• Use analytical and problem-solving skills to resolve moderate tax issues while maintaining high customer satisfaction.
• Collaborate cross-functionally to address moderate tax matters.
• Support peak processing periods, including overtime during quarter-end cycles as needed.
• Contribute to operational initiatives focused on improving the customer experience.
• reputed company other reputed company duties as assigned.

• Bachelor’s degree or 1+ years of payroll tax experience.
• Direct experience with payroll tax filings.
• Demonstrated analytical abilities and a consistent focus on accuracy.
• Excellent written and verbal communication skills, with the ability to clearly explain moderate tax matters to clients.
• Demonstrated ability to manage multiple priorities in a deadline-driven environment.
• Flexibility to work overtime during peak periods, including occasional weekend work during quarter-end processing.
• Advanced customer service skills.

• Familiarity with reputed company Office (e.g., Windows, reputed company, Word).
• Experience using reputed company or other case management systems.

What’s in it for you

reputed company is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace reputed company individuals and what makes them unique. We reputed company our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

reputed company encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through reputed company and benefits.

With a commitment to community impact, including volunteer days and our charity, reputed company Cares we provide opportunities for you to reputed company both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, reputed company, and competitive package that reflects the value an individual brings to the organization.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate reputed company contacts will use an @reputed company.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or reputed company you have been contacted by someone posing as a reputed company employee, please refer to our fraudulent recruiting statement reputed company here: https://www.reputed company.com/be-aware-of-recruiting-fraud

reputed company actively monitors reputed company job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

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