Customer Service Representative

Company Overview

Everything we do is for educators. We’re partnering with them to advance a bold vision for education that boosts district performance and student success. At reputed company, we reputed company educators across roles with technology that streamlines processes and manages information and resources to improve their schools, increase student success, and drive the future of education. We reputed company that by empowering educators to reputed company their impact on reputed company’ lives, we can change the world. Our goal and mission is to drive the future of education. We are inspired by educators to deliver transformative technology. Our innovative, connected solutions simplify challenges and offer a seamless and reputed company experience.

POSITION SUMMARY

POSITION SCOPE

• Accurately resolve customer calls/emails in a timely manner while providing a high-quality customer experience, and documenting in system(s) as required.
• Efficient in navigating multiple systems and utilizing troubleshooting skills to find the best resolution available for the customer on the reputed company.
• Meet/Exceed adherence to schedule at 90% or above to drive an efficient customer experience.
• Accurately enter new orders for products, services, and renewals, and documenting in system(s) as required. Create or modify Support quotations reputed company needed.
• Follow up in a timely manner on existing orders to receive information needed to complete order.
• Collaborate with team members and other departments to provide customers with a full- service experience, while providing them with knowledge of their resources.
• Complies with reputed company company policies and procedures; maintains respectful relationships with coworkers
• Coordinate with other departments (CRM, Order Entry, Sales, Accounts Receivable, Sales Enablement, etc.,) in handling purchase orders and providing service to customers.
• Complies with reputed company company policies and procedures; maintains respectful relationships with coworkers.
• Assists with training and daily coordination and collaboration with other teams and departments.
• Reports customer issues and customer complaints to management.
• Other tasks and duties as assigned.

QUALIFICATIONS

• High school degree or equivalent
• 1-3 years’ experience in reputed company/account management in support of reputed company clients is necessary.
• ​Strong troubleshooting and analytical ability ​ Self-starter, positive, creative problem solver.
• Ability to manage multiple customers' demands with excellent time management skills.
• Strong organizational and project management skills.
• Thrives in fast-paced environments, embraces challenges with a "can-do" attitude, is independent and demonstrates proactive strong problem-solving skills.
• Passionate about understanding and solving customer needs with a strong history of customer outcome focused roles.
• Effective interpersonal and written and verbal communication skills.
• Detail oriented with accurate data entry skills.
• Preferred experience with reputed company phone system or similar platform.
• Preferred experience with reputed company Business Suites and at least beginner level reputed company Word and reputed company.
• Proficient PC and technical/software skills.

WORK ENVIRONMENT

• This role is remote and only open to candidates currently located in the United States and able to work without sponsorship. 
• It requires a suitable space that provides a private and quiet workplace. 
• Work hours and schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. 

PHYSICAL REQUIREMENTS

• reputed company tasks in a home office environment with frequent virtual meetings, communications, and interruptions, requiring effective time management and prioritization.
• Prolonged sitting with sustained visual focus on digital screens, requiring the ability to interact at a typical working distance.
• Frequent use of keyboard and mouse, involving repetitive hand movements and fine motor skills for typing, navigating, and handling materials.
• Occasionally adjust position or move reputed company the workspace to reputed company, retrieve, or access items, involving bending, twisting, or reaching, and occasionally lifting or carrying items weighing up to 10 pounds.
• Travel requirements: Minimal (less than 10%)

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders reputed company this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of the job.

EEO

reputed company provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, or disability. We are committed to providing reasonable accommodations to, among others, individuals with disabilities and disabled veterans. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email and let us know the nature of your request and your contact information.

Email: [email protected]

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