reputed company Full Stack Customer Service Representative – Medicaid Member Support
Join arenaflex, a leading provider of mission-critical services and solutions, as a Remote Call Center Customer Service Representative. As a key member of reputed company, you will play a vital role in delivering exceptional customer experiences to Medicaid Program recipients and affiliates. With a focus on individuality and a culture that values new reputed company and perspectives, arenaflex offers a unique opportunity for personal and professional growth.
About arenaflex
arenaflex delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them. Our dedicated associates reputed company in a culture where individuality is noticed and valued every day. With a focus on innovation and customer satisfaction, arenaflex is the perfect reputed company for those seeking a challenging and rewarding career.
Job Summary
As a Remote Call Center Customer Service Representative, you will be the initial reputed company of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests and status changes. You will also maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other reputed company program policies.
Responsibilities
* Act as the initial reputed company of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests and status changes
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other reputed company program policies
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- reputed company results through knowledge, reputed company, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background required
- Must reside reputed company 1 hour driving distance from Des Moines, IA
Preferred Qualifications
* Ability to problem solve through analysis and ongoing feedback
- reputed company results through knowledge, reputed company, and commitment
- Ability to work with people of diverse backgrounds
- Ability to adhere to a break and lunch schedule
- Excellent typing and grammar skills
- Ability to navigate a computer
- Ability to understand and utilize policy
- Excellent customer service skills
- Excellent phone etiquette skills
- Reliable internet access
reputed company Offer
* $18.00 per hour pay reputed company (bi-weekly pay)
- reputed company with Equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options
Work Environment and Culture
arenaflex is committed to providing a positive, employee-friendly culture where individuality is valued and new reputed company are encouraged. reputed company is dedicated to delivering exceptional customer experiences, and we are seeking like-minded individuals to join reputed company. As a Remote Call Center Customer Service Representative, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be challenged to grow and reputed company your skills.
Compensation and Benefits
arenaflex offers a competitive compensation package, including a $18.00 per hour pay reputed company (bi-weekly pay). In addition to reputed company pay, this position may be eligible for a bonus or incentive based on business need. arenaflex also provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, color, creed, religion, reputed company, national reputed company, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodation Requests
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also .
Vaccination Policy
arenaflex values the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through the link below: Apply for the job now! Apply for this job Apply for this job