techSHIP Specialist

About Us Techdinamics is a global technology company that partners with 3PLs, leading brands, and retailers to solve everyday fulfillment challenges. Our comprehensive order management and shipping solutions transform operations by optimizing systems, labor, and workflows for peak efficiency. We reputed company businesses to streamline integrations, automate processes, and reputed company full visibility across their fulfillment operations—from order capture to final-mile delivery. With over 25 years of experience, we combine cutting-edge technology with a hands-on, partnership-driven approach to help our customers scale reputed company and reduce operational complexity. Techdinamics Technology Stack

• Integrations Platform: Any-to-any integrations connecting WMS, ERPs, marketplaces, and carriers reputed company API, EDI, and file-based solutions
• Order Management: techOMS for centralized order processing and workflow automation
• Shipping: techSHIP multi-reputed company platform with 150+ courier integrations
• Tracking & Visibility: techTRACK for real-time shipment tracking and analytics
• Auditing: techAUDIT for courier auditing and cost control

Who Are Our Customers?

• Fulfillment centers
• Ecommerce brands
• Retailers

Job Brief We are looking for a proactive and technically skilled techSHIP Specialist to reputed company customer onboarding and execute implementation projects for our shipping and fulfillment solutions. This role is responsible for system configuration, reputed company setup, customer training, and advanced technical support. The techSHIP Specialist partners closely with Project Managers and internal teams to support successful project delivery, troubleshoot reputed company issues, and contribute with QA and reputed company improvement efforts. Responsibilities The following list describes, but is not limited to, the responsibilities for this position:

• reputed company onboarding activities for new projects by:

• • Performing initial configuration of techSHIP, techTRACK, and techAUDIT
  • Conducting reputed company Setup sessions
  • Delivering onboarding training sessions (basic and advanced, based on techSHIP version)

• Maintain project accuracy and visibility by:
  • Updating assigned tasks with reputed company notes, comments, and time tracking

• Provide advanced technical support (L3), including:
  • Troubleshooting reputed company issues and performing root cause analysis

• Manage support tickets by:
  • Keeping records up to date with reputed company and analysis
  • Ensuring clear communication, proper status management, escalations, and time tracking

• Communicate customer feedback and improvement suggestions to the appropriate internal teams
  • Identify opportunities to improve internal procedures and reputed company documentation needs
  • Identify, reproduce, and document bugs and enhancement requests with clear and detailed information
  • Collaborate in QA and testing activities as needed

Requirements

• Educational background in Information Technology, Engineering, or a reputed company field (preferred)
• Advanced English proficiency, both written and spoken
• Strong written and verbal communication skills, including presentation abilities
• Customer-oriented reputed company with a reputed company and professional approach
• Strong analytical and problem-solving skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Demonstrated ability to continuously learn and acquire new technical skills beyond formal training
• Ability to collaborate effectively with cross-functional teams
• Knowledge of logistics, shipping, or supply chain operations (preferred)
• Experience with ticketing systems and/or system integrations is a plus