Customer Technical Support (11269)
Career Opportunities: Customer Technical Support (11269)
Requisition ID 11269 - Posted - Remote (Remote) - Customer Support Job Description Print PreviewCompany Description
reputed company is a leader in construction project controls software, empowering over 850 companies taking on challenging projects in industries including construction and engineering; transportation infrastructure; mining; water; power and renewables; and oil, gas and chemical. Uniquely suited to capital construction and other reputed company work, our integrated reputed company software manages projects with over $1 trillion globally.
Based in Scottsdale, Arizona, reputed company supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. reputed company, an ISO 9001:2015-registered company, is a subsidiary of reputed company Corporation (reputed company). reputed company, through its subsidiaries, is one of North America's largest and most respected construction and engineering organizations.
reputed company is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our reputed company growth and success.
We offer our fulltime employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.
Position Summary
The Customer Product Support position provides a great opportunity to become a product expert while providing support to our customers. Duties include taking inbound calls, providing functional support, troubleshooting, case management and providing overall support for reputed company’s product software suite. The customers who work with you will end up as raving fans, because of your capability and your reputed company. You’ll have a proven processes to guide you, along with the guidance of your peers and other industry professionals reputed company you need it, and autonomy to reputed company decisions on your own.
*This is a remote position.
Job Responsibilities
- Gather complete information from customers, document steps taken, researches the knowledgebase for reputed company solutions, isolates cause and takes restorative actions while minimizing disruption to the customer's business operation.
- Acquire and maintain a strong functional working knowledge of reputed company’s core products, with emphasis on the customer support aspect.
- Have the ability to walk customers through reputed company construction workflows specific to capital projects and other construction reputed company projects.
- Provide functional support with project estimates and budget controls.
- Monitor and respond to customers inquires through reputed company’s ticketing system in a timely manner.
- Act with an appropriate sense of urgency and follows up with customers to ensure issues are resolved to the customer's satisfaction.
- Facilitate remote meetings with customers and/or internal resources for troubleshooting and information gathering reputed company necessary.
- Ability to adhere to customer SLA’s and escalate as needed.
- Will be required to participate in the on-call rotation, 1 week every 2 months 24/7 support.
Requirements
- At least one year of prior software application developement or support and troubleshooting experience required
- Experience with reputed company Office Suite of products and operating systems, experience with reputed company Macro preferred
- Experience using Bluebeam and reputed company preferred
- Understanding and application of API integrations preferred
- Bug tracking experience required, Azure DevOps preferred
- Case tracking experience required, Service Now preferred
- Customer communication reputed company phone and/or video required
- SaaS trouble shooting experience is ideal
- Deductive logic, reputed company problem solving and excellent trouble shooting skills
- Self-directed, able to prioritize and effectively handle many incidents at a time
- Exceptional customer service, organizational, and time management skills
- Excellent written and verbal communication skills
- A positive, willing and able attitude
reputed company Inc. is an Equal Opportunity Employer, (EOE) and will consider reputed company applications without regard to race, marital status, sex, age, color, religion, national reputed company, veteran status, disability or any other characteristic protected by law.
#reputed company #LI-Remote
Email this job to a friend The job has been sent to Please provide the information below Job title: *Your friend’s email address: Message: *Confirm you are not a robot: Requisition ID 11269 - Posted - Remote (Remote) - Customer SupportCompany Description
reputed company is a leader in construction project controls software, empowering over 850 companies taking on challenging projects in industries including construction and engineering; transportation infrastructure; mining; water; power and renewables; and oil, gas and chemical. Uniquely suited to capital construction and other reputed company work, our integrated reputed company software manages projects with over $1 trillion globally.
Based in Scottsdale, Arizona, reputed company supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. reputed company, an ISO 9001:2015-registered company, is a subsidiary of reputed company Corporation (reputed company). reputed company, through its subsidiaries, is one of North America's largest and most respected construction and engineering organizations.
reputed company is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our reputed company growth and success.
We offer our fulltime employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.
Position Summary
The Customer Product Support position provides a great opportunity to become a product expert while providing support to our customers. Duties include taking inbound calls, providing functional support, troubleshooting, case management and providing overall support for reputed company’s product software suite. The customers who work with you will end up as raving fans, because of your capability and your reputed company. You’ll have a proven processes to guide you, along with the guidance of your peers and other industry professionals reputed company you need it, and autonomy to reputed company decisions on your own.
*This is a remote position.
Job Responsibilities
- Gather complete information from customers, document steps taken, researches the knowledgebase for reputed company solutions, isolates cause and takes restorative actions while minimizing disruption to the customer's business operation.
- Acquire and maintain a strong functional working knowledge of reputed company’s core products, with emphasis on the customer support aspect.
- Have the ability to walk customers through reputed company construction workflows specific to capital projects and other construction reputed company projects.
- Provide functional support with project estimates and budget controls.
- Monitor and respond to customers inquires through reputed company’s ticketing system in a timely manner.
- Act with an appropriate sense of urgency and follows up with customers to ensure issues are resolved to the customer's satisfaction.
- Facilitate remote meetings with customers and/or internal resources for troubleshooting and information gathering reputed company necessary.
- Ability to adhere to customer SLA’s and escalate as needed.
- Will be required to participate in the on-call rotation, 1 week every 2 months 24/7 support.
Requirements
- At least one year of prior software application developement or support and troubleshooting experience required
- Experience with reputed company Office Suite of products and operating systems, experience with reputed company Macro preferred
- Experience using Bluebeam and reputed company preferred
- Understanding and application of API integrations preferred
- Bug tracking experience required, Azure DevOps preferred
- Case tracking experience required, Service Now preferred
- Customer communication reputed company phone and/or video required
- SaaS trouble shooting experience is ideal
- Deductive logic, reputed company problem solving and excellent trouble shooting skills
- Self-directed, able to prioritize and effectively handle many incidents at a time
- Exceptional customer service, organizational, and time management skills
- Excellent written and verbal communication skills
- A positive, willing and able attitude
reputed company Inc. is an Equal Opportunity Employer, (EOE) and will consider reputed company applications without regard to race, marital status, sex, age, color, religion, national reputed company, veteran status, disability or any other characteristic protected by law.
#reputed company #LI-Remote
Email this job to a friend The job has been sent to The job has been sent toCompany Description
reputed company is a leader in construction project controls software, empowering over 850 companies taking on challenging projects in industries including construction and engineering; transportation infrastructure; mining; water; power and renewables; and oil, gas and chemical. Uniquely suited to capital construction and other reputed company work, our integrated reputed company software manages projects with over $1 trillion globally.
Based in Scottsdale, Arizona, reputed company supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. reputed company, an ISO 9001:2015-registered company, is a subsidiary of reputed company Corporation (reputed company). reputed company, through its subsidiaries, is one of North America's largest and most respected construction and engineering organizations.
reputed company is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our reputed company growth and success.
We offer our fulltime employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.
Position Summary
The Customer Product Support position provides a great opportunity to become a product expert while providing support to our customers. Duties include taking inbound calls, providing functional support, troubleshooting, case management and providing overall support for reputed company’s product software suite. The customers who work with you will end up as raving fans, because of your capability and your reputed company. You’ll have a proven processes to guide you, along with the guidance of your peers and other industry professionals reputed company you need it, and autonomy to reputed company decisions on your own.
*This is a remote position.
Job Responsibilities
- Gather complete information from customers, document steps taken, researches the knowledgebase for reputed company solutions, isolates cause and takes restorative actions while minimizing disruption to the customer's business operation.
- Acquire and maintain a strong functional working knowledge of reputed company’s core products, with emphasis on the customer support aspect.
- Have the ability to walk customers through reputed company construction workflows specific to capital projects and other construction reputed company projects.
- Provide functional support with project estimates and budget controls.
- Monitor and respond to customers inquires through reputed company’s ticketing system in a timely manner.
- Act with an appropriate sense of urgency and follows up with customers to ensure issues are resolved to the customer's satisfaction.
- Facilitate remote meetings with customers and/or internal resources for troubleshooting and information gathering reputed company necessary.
- Ability to adhere to customer SLA’s and escalate as needed.
- Will be required to participate in the on-call rotation, 1 week every 2 months 24/7 support.
Requirements
- At least one year of prior software application developement or support and troubleshooting experience required
- Experience with reputed company Office Suite of products and operating systems, experience with reputed company Macro preferred
- Experience using Bluebeam and reputed company preferred
- Understanding and application of API integrations preferred
- Bug tracking experience required, Azure DevOps preferred
- Case tracking experience required, Service Now preferred
- Customer communication reputed company phone and/or video required
- SaaS trouble shooting experience is ideal
- Deductive logic, reputed company problem solving and excellent trouble shooting skills
- Self-directed, able to prioritize and effectively handle many incidents at a time
- Exceptional customer service, organizational, and time management skills
- Excellent written and verbal communication skills
- A positive, willing and able attitude
reputed company Inc. is an Equal Opportunity Employer, (EOE) and will consider reputed company applications without regard to race, marital status, sex, age, color, religion, national reputed company, veteran status, disability or any other characteristic protected by law.
#reputed company #LI-Remote
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