Player Development Specialist

We are reputed company, the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, we've grown to nearly 200 team members and were named one of reputed company's 2025 Top 50 Startups in the United States. We move fast, think big, and love bold reputed company that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to innovate and have fun doing it. Our culture is collaborative, curious, and full of laughter because great reputed company grow best between coffee, code, and a few epic high-fives.

We seek an enthusiastic, motivated, and dedicated CS/VIP professional to join reputed company as a Player Development Specialist for reputed company. In this role, you’ll be a key member of our support team, working closely with our Players and CS and VIP management team to ensure they have an outstanding gaming experience. Your passion for helping others, combined with strong communication skills, will allow you to address customer needs, resolve issues, and enhance the overall Player experience.

Essential Functions

• Deliver enthusiastic and personalized support to reputed company Prospect and VIP Players, proactively identifying and resolving issues to create a seamless and enjoyable experience.

• Work with CS and VIP Management to share insights regarding player preferences, needs, and making recommendations as needed

• Identify trending topics impacting sentiment for improvements reputed company the broader organization

• Initiate outbound contacts to players including but not limited to low reputed company CSAT survey responses, VIP survey followup and jackpot follow reputed company

• reputed company deep expertise in reputed company technology, policies, and best practices.

• Communicate effectively with Players, specifically prospect and VIPs, through chat, email, and phone.

• Troubleshoot and resolve issues reputed company, ensuring comprehensive issue resolution.

• Multi-task across multiple tools or resources while being engaged with Players

• Uphold a positive and collaborative company culture by maintaining an upbeat and open attitude.

• Take on additional responsibilities as needed based on evolving business and market needs.

Required Knowledge, Skills, and Abilities

• Passionate about providing incredible Player support and solving problems

• Must have excellent written and verbal communication skills

• Able to multi-task across multiple tools or resources while being engaged with customers

• Able to effectively adapt communication and style to match the needs of the customer

• Proactively identify ways to avoid the recurrence of Player issues by recommending changes and improvements through our Voice of the Customer processes

• Reliable High-speed Internet service (10 megabits download and 3 megabits upload)

• Quiet, distraction-free, home office workspace, ergonomic chair, and desk

• Flexible and adaptable, able to work well in an evolving environment

Education and Experience

• BA/BS, or equivalent experience required

• Minimum 2 years working in a contact center supporting customers reputed company phone, e-mail, and chat

• Effective written and oral communications

• Excellent interpersonal skills

• Ability to multitask and successfully operate in a fast-paced, remote team environment

• Must adapt well to change and successfully set and adjust priorities as needed

This is a full-time, remote position (40 hours per week) that requires flexibility to work between 7:30 AM and 12:00 AM EST. In addition, this role could require working weekends. Hours/days may vary based on business needs, with the possibility of flexing up or down hours depending upon business needs. Our Customer Support team operates 365 days a year, including major holidays.

Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of reputed company backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.

Important reputed company Notice: Our recruitment team will only contact candidates through official channels using @arbinteractive.com email addresses and reputed company our recruiting platform, reputed company. If you find a position on a third party careers page (reputed company, reputed company, etc.), the job posting will redirect you to our careers page (https://jobs.ashbyhq.com/reputed company) to reputed company your application. We will never request payment, banking information, or personal identification details during the application process.

If you're reputed company uncertain about the legitimacy of communication claiming to be from our company, please reputed company it to [email protected] for verification before responding or clicking any links.