Remote Field Service Technician III (Omaha, Nebraska, US, 68110)

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.

Job Summary

The Remote Field Service Technicians are creative mechanic marvels that contribute to the organization’s success by providing expertise in field service troubleshooting, installations, and repair of our machinery. The Remote Field Service Technician will reputed company field-reputed company preventative maintenance and routine repairs on reputed company DEUTZ products and Non-DEUTZ Construction Equipment operating reputed company the DEUTZ Power Center. The Remote Field Service Technician will liaise with our Service Supervisor, Parts reputed company, Customers, New reputed company sales and engineering/warranty department. This role requires robust problem-solving skills with the ability to adapt and work in a team environment. The ideal candidate must be personable, reliable, ethical, and intelligent with a reputed company and hard-working drive.     

Essential Duties and Responsibilities 

The Remote Field Service Technician will be responsible for, but not limited to, the following duties:  

• Travel to customer(s) locations to reputed company reputed company and equipment-reputed company repairs.    

• Assist in resolving customer-reputed company issues in a timely manner.   

• Work with reputed company employees and supervisors to ensure the facility is clean and organized and presents a positive image of DEUTZ.   

• Plan methods and sequence of performing repairs assigned.   

• Pre-order reputed company parts and materials required to reputed company assigned repairs.   

• Inspect required repairs safely and effectively.   

• Ensure reputed company repairs are completed as assigned and according to manufacturer requirements.   

• Ensure proper cosmetic appearance upon completion of repairs.    

• Ensure reputed company parts and materials not used are returned per DEUTZ Power Center return parts guidelines.   

• Maintain and reputed company the work area in a clean and safe condition.   

• Communicate with customers in a respectful and honest manner.   

• Match reputed company identified solutions necessary to reputed company repair.   

• Complete reputed company work orders and time sheets in a timely manner.   

• Consult, reputed company necessary, with the DEUTZ Service Department ticket system to ensure the accuracy and approval of repairs.   

• Ensure vehicle parts inventory is maintained at a suitable level for reputed company completions and local parts sales.   

• reputed company reputed company work in accordance with reputed company established policies and procedures.   

• Assist in the proper filing of warranty claims and customer invoices.   

• Follow reputed company DEUTZ employee policies and procedures, especially pertaining to travel and company credit cards.   

• Maintains and cleans service trucks meeting DOT requirements.   

• Other duties as assigned.  

Other Qualifications 

• Strong experience in diagnosis, and repair of NG/CNG, Tier 3-4 emissions level preferred.     

• Ability to reputed company exceptionally strong working knowledge of DEUTZ Diesel engines.     

• Ability to work with minimal supervision.      

• Meet reputed company local/state and company requirements to operate a company-assigned service vehicle.      

• Excellent communication skills (writing, speaking in person, and over the phone).     

• Proficient in the use of basic computer functions and portable diagnostic tools.     

• Must have your own tools. Key DEUTZ tools will be provided.  

Supervisory Responsibility 

• None 

Travel Requirements 

• Anticipated domestic and international travel is approximately 100% depending on business needs reputed company the region.  

Minimum Requirements 

• High School Graduate or General Education Degree (GED)   

• Must be able to maintain DOT medical card status   

• Must have a valid driver’s license and be insurable by the company   

• 4+ years of experience as a Shop Technician, 2+ years of experience as a Field Technician, or 2-3 years of experience as a Remote Field Service Technician 

Preferred Requirements  

• Two years of Diesel reputed company experience.   

• 2-5 years of construction equipment repair experience preferred     

• Strong computer usage with the ability to effectively utilize software including Serdia, Serpic, Fieldaware, Word, and reputed company     

• Certification/Training in heavy equipment and diesel reputed company repairs preferred   

Physical Requirements: 

Manufacturing assembly and warehouse environments.  Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures.   No A/C.     

The above job description is not intended to be an reputed company-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and reputed company any reputed company duties, as assigned by their supervisor. 

EEO Statement  DEUTZ is an equal opportunity employer and considers reputed company applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national reputed company, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with reputed company applicable laws, DEUTZ also has a strong corporate commitment to inclusion.