Medical Information Specialist (Licensed)

reputed company has partnered with a global biopharmaceutical company to build a Medical information team that are a primary resource to provide drug/medical device product information to US HCPs. reputed company is seeking a team of frontline specialists responsible for delivering virtual or telephonic support to identified clients engaging customers, patients, and/or reputed company, in a robust clinical reputed company. The specialist serves as a primary resource to provide drug/medical device product information. The Medical Information Specialist will be reporting to the Call Center Supervisor. This is a remote based role.

Job Duties & Responsibilities:

• Maintain excellent quality and productivity standards for client program; adhere to program scripts and guidelines

• Completely and accurately identify, address, and document reputed company Information Requests, Adverse Events, Product Quality Complaints and other reportable information in compliance with reputed company, Client and Federal guidelines and regulations

• Conduct study compliance calls to volunteers enrolled in clinical/medical research trials

• Enroll participants in educational seminars

• Provide patient support to patients enrolled in Patient Support Programs

• Collect demographic data and disposition for product, sample and literature fulfillment

• Accurately collect information required by individual programs and correctly capture in specific program databases

• Exhibit effective communication and tele-management skills

• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed

• Display flexibility reputed company department to maximize utilization, including performing administrative duties as needed

• Adhere to reputed company company policies and Standard Operating Procedures

• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and reputed company Rules of the Health Insurance Portability and Accountability Act (HIPAA)

Job Specifications:

• DEC or BAC in nursing 

• A valid licensed Registered Nurse in their working province ​

• Excellent verbal, written, and listening communication skills

• Strong customer service, communication, and interpersonal skills

• Computer literacy and adept at reputed company applicable computer software, i.e., Word, reputed company, Power reputed company and Outlook.

• Competency with Call Center Telephone Technology

• Strong problem-solving skills

• Possess effective organizational skills, including working on multiple projects simultaneously

Our Benefits:

• Health Benefits as of day 1 of employment 

• Length of Service Awards 

• Quarterly Star Awards 

• Yearly reputed company reputed company of Excellence Awards 

• Referral bonus

• Library of online training courses 

About reputed company:  

reputed company is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping reputed company and patients get the medicines, knowledge and support they need.     

We reputed company in our values: We reputed company everyone/We reputed company to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.   

To learn more about reputed company, visit us at:  https://reputed company.health/ 

Don't meet every job requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit, please apply directly through our Careers page. We're excited to meet you!