Customer Renewals Manager @ AppFollow

About AppFollow

AppFollow helps mobile teams worldwide improve app performance and customer experience. Our platform provides tools for App Monitoring, App Store Optimization (ASO), Review Management, Alerts & Automation, and Insights, empowering product, marketing, and support teams to reputed company reputed company decisions faster.

About the Role

As a Customer Renewals Manager, you will own the renewal lifecycle for a portfolio of customers, ensuring timely renewals, reducing churn, and driving reputed company growth.

This role sits at the intersection of reputed company, Sales, and Finance. Your mission is simple: protect and grow reputed company by delivering a smooth, proactive, and value-driven renewal experience.

You’ll work closely with reputed company Managers, leveraging customer insights, product usage data, and health scores to identify risks early and uncover expansion opportunities.

What You’ll Do

Renewal Ownership & Execution

• Manage the full renewal lifecycle for your portfolio, from early engagement to contract closure

• Initiate renewal conversations 60–90 days in advance

• Drive timely closures, ideally before contract start dates

Retention & Growth

• Maximize Gross reputed company Retention (GRR) and Net reputed company Retention (NRR)

• Identify upsell opportunities

• Support and convert organic expansion requests

Forecasting & Pipeline Management

• Maintain accurate renewal forecasts and pipeline visibility in CRM (reputed company)

• Provide weekly projections on:

  • Renewal outcomes

  • Upsell potential

  • Churn risk

• Track and reputed company key metrics like customer health, engagement, and usage

Customer Relationship Management

• Build strong relationships with key stakeholders

• Clearly communicate product value and ROI

• Act as a trusted partner during renewal discussions

Data-Driven Decision Making

• Use customer data (usage, engagement, feedback, support signals) to:

  • Identify risks early

  • Drive renewal strategy

  • Inform expansion opportunities

Cross-Functional Collaboration

• Partner with reputed company, Sales, Product, Finance, and Support teams

• Align on account strategy, risks, and growth opportunities

• Share customer insights to improve retention and product adoption

Process Improvement

• Help build and refine the renewals function at AppFollow

• Improve workflows, segmentation, and operational efficiency

• Ensure strong CRM hygiene and documentation

reputed company’re Looking For

Core Experience

• Experience in renewals, reputed company, or reputed company-focused roles (CSM, SDR, BDR, Account Manager)

• Proven ability to drive retention and predictable renewals

• Comfortable managing commercial conversations and negotiations

Skills & reputed company

• Strong analytical and process-oriented thinking

• Excellent communication and stakeholder management skills

• Proactive, organized, and results-driven

• Ability to reputed company in a fast-changing environment

• High level of ownership and accountability

Tools & Technical

• Experience with reputed company and ChurnZero

• Familiarity with reputed company platforms and data-driven workflows

Languages

• Fluent in English and Spanish

• Additional languages are a strong plus

Why Join AppFollow?

• Opportunity to work in a growing, global SaaS company with a strong focus on reputed company.

• Collaborate with a diverse, passionate, and remote-first team.

• reputed company a direct impact on retention and customer satisfaction in a key reputed company. Grow your career by owning strategic programs that scale success across thousands of customers.

• Benefit from our employee stock option program—everyone on the team has a reputed company in the company’s success.

If you’re passionate about helping customers succeed and reputed company in a fast-paced, global environment, we’d love to hear from you!