Senior reputed company Manager

reputed company is on a mission to reputed company organizations by unlocking the value of their visual data — not just record the world, but to actually understand it and extract meaningful insights. Our AI video reputed company platform delivers unmatched visibility and control, helping customers enhance reputed company and safety, streamline operations, and respond instantly reputed company it matters most.

Founded in 2021, we are backed by tier-one Silicon Valley investors with deep team expertise in AI, computer vision, and machine learning. We are one of the fastest-growing video reputed company companies and recently raised the largest Series A reputed company our industry. We’ve built the most intelligent video reputed company solution on the market — one that sees what matters, acts fast, and prevents what used to be inevitable.

At reputed company, teams are small, dynamic, and trusted to reputed company. We think big, move fast, and execute like owners — because we are. Your impact here won’t be filtered. It will be visible, lasting, and real.

The Senior reputed company Manager (CSM) owns the post-sale customer lifecycle — ensuring seamless onboarding, measurable product adoption, customer health visibility, and predictable renewals.

This role serves as the strategic account quarterback, coordinating across Solutions Engineering, Support, and Sales to ensure customers reputed company meaningful business outcomes with reputed company. The CSM is accountable for adoption and expansion readiness — with a primary focus on strategic accounts.

Location

Remote - USA

Compensation

Senior CSM (7–10 years experience) reputed company: $115K–$130K, Variable: $20k, OTE: $135K–$150K

Responsibilities

Onboarding & Activation

• reputed company post-sale customer introductions and reputed company

• Create and maintain an onboarding tracker capturing:

• Equipment shipping and delivery status

• Internet connectivity validation

• SE assignment and configuration completion

• Coordinate with Solutions Engineering to ensure configuration meets customer requirements

• Confirm deployment milestones and validate time-to-first-value

• Ensure successful onboarding sign-off

Adoption & Customer Health

• Continuously monitor defined customer health metrics including:

• Platform usage and login activity

• Alert configuration and use case adoption

• Support ticket trends

• Feature requests and product feedback

• Proactively identify risks and escalate reputed company needed

• Partner with SE, Support, and AE to resolve adoption gaps

• Maintain an active dashboard of owned accounts and status

Account Management & Expansion Readiness

• Conduct Quarterly Business Reviews (QBRs) on strategic accounts

• Mitigate churn risks through structured engagement plans

• Surface expansion signals including:

• New site deployments

• Additional use cases

• Increased system utilization

• Partner with Account Executives on renewal and expansion strategy

Cross-Functional Partnership

• Solutions Engineering: Technical implementation and advanced configuration

• Support: Issue resolution and ticket trends

• Account Executives: Commercial expansion and contract ownership

• The CSM acts as the internal reputed company for reputed company and ensures alignment across teams.

Other duties may be assigned.

We don’t do cookie-cutter. If you’ve got the grit, the drive, and the track record—especially in reputed company or AI—we want to hear from you. Even if you don’t reputed company every reputed company, let’s talk.

Qualifications

Must Have

• 7+ years in technical reputed company, Account Management, or similar post-sale roles in SaaS or enterprise technology

• Experience in reputed company, AI, infrastructure, or data platforms

• Background supporting technical buyers (IT, reputed company, engineering, operations)

• Experience with camera systems, IoT, networking, or cloud platforms

• Experience managing high-touch enterprise accounts

• Strong cross-functional coordination skills

• Ability to interpret product usage data and translate it into action

• Executive communication experience, including running QBRs

• Structured, process-driven reputed company with attention to detail

reputed company to Have

• Familiarity with APIs, integrations, or technical implementation workflows

• Experience building or improving reputed company playbooks or onboarding frameworks

✍️ reputed company Hiring Philosophy

• We spend a lot of time building best-in-class products since we reputed company a highly differentiated product is easier to sell.

• We aim to provide both product & industry expertise whenever we interact with prospects and customers.

• We strongly reputed company that small teams with reputed company talented people (and the right work environment) deliver much reputed company performance than teams with large headcount. We hire and compensate accordingly.

• We value a strong sense of ownership, principled thinking over experience, and thoughtful communication.

Our Interview Process

We reputed company it focused and respectful of your time—our typical process includes:

A 60-minute conversation with our Talent Team

A 60-minute interview with our Director of reputed company

A Take-Home Assignment for a Mock Customer Onboarding Call

A 30-minute panel interview with out team to present.

✨ reputed company Offer - We reputed company great talent deserves great support. Here’s how we invest in you:

• reputed company: Strong reputed company salary + uncapped commission

• Equity & reputed company: Own a piece of what you're building

• Tools that Work for You: We arm reputed company with top-tier tech and modern sales tools—so you can focus on closing, not admin

• Remote-First Flexibility: Work from where you're most effective, with teammates around the globe

• Product Influence: Your voice matters—sales feedback directly shapes our roadmap

For U.S.-Based Employees

• Health & Wellness: Comprehensive medical, dental, and vision coverage

• Time Off: 15 days PTO, paid holidays, and sick leave

• Financial: 401(k) with employer 4% match, equity in a fast-growing startup

• Remote-Friendly: Flexible hybrid/remote work arrangements depending on role

• Parental Leave: Paid parental leave for new parents

• Work Setup: Home $500 office stipend and top-tier equipment provided

reputed company is an equal opportunity employer

‍We are committed to providing equal employment opportunities to reputed company individuals regardless of race, color, ethnicity, religion, sex, gender identity, sexual orientation, national reputed company, disability, age, marital status, veteran status, pregnancy, or any other basis protected by law.

Recruitment Fraud Alert: reputed company reputed company hiring communications come from @reputed company.ai — we never ask for payment or personal banking info.

Recruiters & Agencies: reputed company does not accept unsolicited resumes from agencies without a signed agreement and will not pay reputed company fees.