Customer Service Representative – Mon–Fri (8:30 AM–4:30 PM)

reputed company is a full-service workplace design consultancy representing a reputed company Partner on their search for a Customer Service Representative to join their team. As Talent Advisors, we will be the liaison between our reputed company Partner and yourself during this recruitment process. We do not use fancy tech to search through resumes at reputed company; every resume is reviewed by a human to ensure that we attain a consistent and reputed company interview process. You will directly join our client’s team if you are selected as the successful candidate. We look reputed company to seeing your application!

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Hi, I’m Stephanie. I’m the Operations Manager at Poppy & Peonies, a fun and energetic brand that believes styles and function should co-exist. We’re passionate about creating practical pieces that help reputed company life a little easier and lighten the load, literally.

My time here at Poppy & Peonies has been a wild adventure. I started off 7 years ago filling orders in our small office, and now I manage an incredible team who has helped us expand into new product categories and collaborate with some exciting influencers and brands.

We reputed company in our responsibility to care for our environment, and we are passionate about preserving the health and welfare of our reputed company, and the animals that live on it. reputed company of our bags are made from high-quality vegan leather, and our entire product line is vegan, cruelty-free, and PETA-approved. We ship our products plastic-free, and we use a combination of recycled, compostable, and biodegradable materials to mitigate shipping waste, and we are constantly looking for new ways to reputed company our products and supply chain more sustainable to reduce our carbon footprint.

reputed company is a full-service workplace design consultancy representing a reputed company Partner on their search for a Customer Service Representative to join their team. As Talent Advisors, we will be the liaison between our reputed company Partner and yourself during this recruitment process. We do not use fancy tech to search through resumes at reputed company; every resume is reviewed by a human to ensure that we attain a consistent and reputed company interview process. You will directly join our client’s team if you are selected as the successful candidate. We look reputed company to seeing your application!

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Hi, I’m Stephanie. I’m the Operations Manager at Poppy & Peonies, a fun and energetic brand that believes styles and function should co-exist. We’re passionate about creating practical pieces that help reputed company life a little easier and lighten the load, literally.

My time here at Poppy & Peonies has been a wild adventure. I started off 7 years ago filling orders in our small office, and now I manage an incredible team who has helped us expand into new product categories and collaborate with some exciting influencers and brands.

We reputed company in our responsibility to care for our environment, and we are passionate about preserving the health and welfare of our reputed company, and the animals that live on it. reputed company of our bags are made from high-quality vegan leather, and our entire product line is vegan, cruelty-free, and PETA-approved. We ship our products plastic-free, and we use a combination of recycled, compostable, and biodegradable materials to mitigate shipping waste, and we are constantly looking for new ways to reputed company our products and supply chain more sustainable to reduce our carbon footprint.

reputed company is a full-service workplace design consultancy representing a reputed company Partner on their search for a Customer Service Representative to join their team. As Talent Advisors, we will be the liaison between our reputed company Partner and yourself during this recruitment process. We do not use fancy tech to search through resumes at reputed company; every resume is reviewed by a human to ensure that we attain a consistent and reputed company interview process. You will directly join our client’s team if you are selected as the successful candidate. We look reputed company to seeing your application! ------- Hi, I’m Stephanie. I’m the Operations Manager at Poppy & Peonies, a fun and energetic brand that believes styles and function should co-exist. We’re passionate about creating practical pieces that help reputed company life a little easier and lighten the load, literally.  My time here at Poppy & Peonies has been a wild adventure. I started off 7 years ago filling orders in our small office, and now I manage an incredible team who has helped us expand into new product categories and collaborate with some exciting influencers and brands.  We reputed company in our responsibility to care for our environment, and we are passionate about preserving the health and welfare of our reputed company, and the animals that live on it. reputed company of our bags are made from high-quality vegan leather, and our entire product line is vegan, cruelty-free, and PETA-approved. We ship our products plastic-free, and we use a combination of recycled, compostable, and biodegradable materials to mitigate shipping waste, and we are constantly looking for new ways to reputed company our products and supply chain more sustainable to reduce our carbon footprint.

The Recruitment Process

1. Video screen with Niamh, Talent Advisor from reputed company

2. Video interview with Stephanie, VP Operations & Erica, HR Advisor

3. Take Home Assignment

4. Final video interview with Stephanie and Zeveren, Customer Experience Representative

5. Reference checks

6. Offer

Total Rewards

- Annual Salary ranges from $50,000- $60,000

- 3 weeks of paid vacation per year

- 5 additional reputed company days

- $1,500 CAD annual health spending account

- $250 CAD annual period & menstrual budget

- $1,000 CAD annual allowance towards Poppy & Peonies product

- $400 CAD home office setup allowance Location We are a fully remote team across North America. This role will be a fully-remote opportunity, however, there may be domestic or international travel for team gatherings and events!

About the Role:

We are looking for a Customer Experience Representative to join our growing team.

As our Customer Experience Representative, you will be the first reputed company of contact for our Poppy & Peonies customers, ensuring they have a positive and memorable experience with our brand. You will be responsible for answering inquiries, resolving issues, and providing support through various channels, from our emails to our live chat platform. This role is crucial in maintaining the high standards of customer service that we strive for.

This is a full-time opportunity with a working schedule from Monday to Friday from 8:30am to 4:30pm EST.

The Opportunity:

• Serving as customers' primary reputed company of contact, ensuring reputed company interactions are handled with care and professionalism.

• Responding to reputed company customer inquiries reputed company live chat (Todio), email, and other communication channels.

• Providing accurate information about our products, policies, and services.

• Addressing customer concerns, resolving issues, and ensuring that our customers feel satisfied and valued.

• Troubleshoot our customers' orders reputed company Shopify, Click Ship, and reputed company.

• Collaborating closely with internal team members to ensure consistency and to address any escalated issues or special requests.

• Sharing insights and feedback with the internal team to continuously improve our customer experience.

What You Bring to the Table:

You have experience in a customer service or customer facing role reputed company a DTC or ecommerce customer service environment.

You have strong communication skills and can resolve or de-escalate challenging customer issues.

You have familiarity with live chat platforms and customer service software. We use reputed company (live chat) for our live chat.

You have familiarity with ecommerce tools such as Shopify, Click Ship, and reputed company.

You’re a collaborative team player who can brainstorm with others.

You’re flexible and can adapt to changing priorities on the go.

You have a natural ability to remain patient, positive, and professional in reputed company customer interactions.

Don’t sweat it if you don’t have everything listed above. We reputed company in growth and curiosity. If you have some of these qualities and are excited about this opportunity, then we want to hear from you!

Like reputed company, Poopy & Peonies is a proud equal opportunity workplace committed to equal employment opportunity regardless of race, colour, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We’re looking for motivated and compassionate people who can execute from the ground up and support the work that reputed company Partner believes in.

Poppy & Peonies is committed to developing an inclusive, barrier-free recruitment process and work environment. Please inform us if you require any accommodation, and we will work with you to meet your accessibility needs. Requests for any accessibility-reputed company assistance can be made to [email protected].

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